Customer Service Representative

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world.

At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world.

At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade. This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship. We are seeking a Customer Service Representative to support pharmaceutical inbound operations by managing customer communications, coordinating shipments, ensuring regulatory compliance, maintaining accurate documentation, and delivering exceptional service in a fast-paced warehouse environment.

This role follows a Monday - Friday, 7 am to 3:30 pm schedule. This position relates to an available role and not a future talent pool. Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to

• Manage daily inbound schedules, monitor receiving queues, and confirm appointment bookings with carriers and client
• Validate all inbound paperwork (COAs, packing lists, BOLs, ASN data, temperature logs) for completeness and compliance with pharmaceutical standards
• Ensure receiving processes meet GDP, FDA, DEA, and client‑specific requirements; elevate discrepancies immediately
• Serve as the main contact for inbound‑related inquiries, providing timely updates on shipment status, discrepancies, and resolutions
• Enter and maintain inbound orders in WMS/ERP systems; verify ASN accuracy; ensure real‑time data integrity
• Investigate receiving variances, damaged goods, temperature excursions, or missing documentation; coordinate corrective actions with warehouse and QA
• Generate daily/weekly inbound reports, monitor KPIs (OTIF, receiving turnaround time, discrepancy rate), and support continuous improvement
• Work closely with warehouse leads, QA, inventory control, and transportation teams to ensure smooth inbound flow
• Assist with new client setup, SOP alignment, and documentation requirements for inbound processes
• Temperature‑Controlled Handling — Verify cold‑chain documentation, ensure proper handling instructions are communicated, and elevate any temperature deviations

• High school diploma or equivalent
• 2+ years of full-time customer service experience in a warehousing or distribution environment
• Experience in pharmaceutical logistics, 3PL operations, or regulated supply chain is strongly preferred
• Maintains strong client relationships and service excellence
• Excellent communication, documentation accuracy, and problem‑solving skills
• Intermediate skills in Microsoft Excel, Outlook, and Teams
• Strong ability to quantify results and create accurate reporting
• Experience with Blue Yonder or any Warehouse Management System (WMS)
• English fluency (written and verbal)

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base…