Customer Program Lead
Listed on 2026-02-16
-
Management
Operations Manager, Client Relationship Manager, Program / Project Manager -
Business
Operations Manager, Client Relationship Manager
About Us
Aero Core Technologies is a customer-obsessed organization that hires mechanically proficient individuals who have relevant experience working on jet engines and a strong desire for continuous improvement. Aero Core is the inventor and patent holder of Nucleated Foam Technology used to restore jet engine performance to entitlement. We are dedicated to following compliance procedures, ensuring the safety of our people and the people we serve.
We are a team of problem-solvers, status quo pushers and safety champions who focus on detailed work to make sure every job is run as efficiently, or better, than the last.
Aero Core Technologies, LLC was awarded Best in Class Workplace Culture & Employee Appreciation by USA Todays Top Workplaces 2025!
At Aero Core, we are focused on building a team of highly skilled, passionate specialists who deliver customer results that drive revenue or mission readiness. We believe that training and education is our key to success and are looking for team members who align with this mindset. The excellence of our people is shown through customer outcomes:
Safe, speedy, efficient, services delivered on time at the point of need is what distinguishes our company as incomparable integrated partners. We solve our customers toughest problems and this is “the Aero Core Difference.”
Aero Core is seeking a dynamic and detail-oriented Customer Development & Programs Lead to manage and grow our engine wash service programs. This role serves as the single point of contact for customers, ensuring seamless coordination across field services, customer reporting, contracts, and capture activities. The ideal candidate will be a proactive communicator and strategic thinker who can balance customer satisfaction with internal priorities, program execution and is experienced in military and commercial aviation customer relations.
Key Responsibilities- Serve as the primary liaison for military and commercial customers, maintaining strong relationships through ongoing communication and program updates.
- Own strategic customer program design and execution, ensuring alignment with Aero Core’s operational and business objectives.
- Facilitate large-scale aviation contract implementation and coordinate timely fulfillment of contract and SOW requirements.
- Collaborate cross-functionally with Business Development, Finance, Operations, Field Services, Engineering, Supply Chain and Product teams to support proposals, resource planning, and contract execution.
- Represent our customers in internal communication and prioritization to balance customer needs harmonized with company priorities.
- Develop and Deliver customer reports on contract performance and other customer requested performance metrics.
- Manage and coordinate customer escalations by facilitating answers, driving improvements, or collaboration for continuous improvements.
- Provide leadership and guidance to program support staff such as analysts, coordinators, or specialists.
- Own customer experience to sustain keep contracts sold and drive growth opportunities as through customer satisfaction.
- Represent Aero Core at trade shows and industry events, acting as a brand ambassador and supporting growth and customer engagement efforts.
- Bachelor’s degree in Business, Aviation Management, Engineering, or a related field preferred; equivalent military or industry experience will be considered.
- 15 years of experience in direct services sales and/or program management roles within defense, aerospace, aviation services, or contracting with accounts over $4 million annually.
- Strong understanding of military service operations, budgeting, appropriations, and contracting processes.
- Demonstrated ability to manage multiple priorities while collaborating effectively across cross-functional teams.
- Familiarity with CRM platforms, reporting tools, and project management software (e.g., Salesforce, Hub Spot, , Smartsheet).
- Strong written and verbal communication skills, with the ability to produce clear reports, presentations, and customer-facing documentation.
- Must be able to travel domestically and internationally as required for…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).