General Manager

WHY WORK FOR SUMMERS?

This is an outstanding opportunity for a career move to one of the most dynamic companies in the Midwest! Searching for a highly motivated Manager with experience in residential service and sales to lead a fast-growing branch in NWI.

• Must be able to lift and maneuver equipment up to 75 lbs.
• Must be able to crawl, climb, kneel, squat, bend and reach overhead
• Must be able to climb and work on ladders
• Must be able to use hand and power tools
• High school diploma or GED are required
• A working knowledge of plumbing and HVAC are required
• Valid driver's license is required
• Strong supervisory, communication and computer skills are required
• Ability to work after regular business hours as needed

• Oversee day to day operations of entire branch
• Coordinate activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement
• Implements organizational policies and goals.
• Coordinates activities of the following field service departments:
  Maintenance, Service, Indoor Air Quality, and Installation, to effect operational efficiency and economy. Training schedules, recruiting, motivation, and administrative interface are part of this coordination. Uses system generated and locally produced reports to monitor field performance and identify areas for improvement.
• Monitors Dispatcher(s) and dispatch board activity to ensure effective scheduling of technicians to maximize call volume/capacity as well ensure "right tech/right call" and labor control.
• Collaborates with the District Manager on creating and managing budget
• Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
• Reviews reports with upper management
• Instructs crews on proper use of materials and quality workmanship
• Reviews payroll records to ensure that technicians are paid properly
• Communicated with dispatchers to ensure appropriate technicians for types of service
• Evaluates staff to determine training requirements
• Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed
• Additional related duties as assigned/needed by upper management

• Motivation
• Reporting
• Efficiency
• Team Coordination
• Technical Skills
• Plumbing Knowledge
• HVAC Knowledge
• Training
• Scheduling
• Problem-Solving
• Customer Service
• Sales
• Communication
• Supervision
• Leadership

All full-time employees are offered an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, 401K with company match, AND we are EMPLOYEE OWNED (Employee Stock Ownership Plan)!

At Summers Plumbing Heating & Cooling, our mission is to provide safety and comfort to the customers and communities we serve. Our team is made up of trained and customer-focused technicians who are committed to doing the job right. We treat every home with respect and take the time to understand your needs so we can provide the best solution.

With 26 locations across Indiana, plus locations in Dayton, Ohio, and in Illinois, we are always nearby and ready to help. Our licensed technicians work with skill, honesty, and attention to detail.

When you choose Summers, you can expect clear communication, fair pricing, and dependable service. We are here to provide honest, thorough, and friendly service to your home.

Summers Plumbing Heating & Cooling is an Equal Opportunity Employer; employment with Summers Plumbing Heating & Cooling is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.