Customer service ii

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position.

• Assist with daily operations of assigned store, including merchandising and customer support.
• Receive merchandise, unload trucks, and process freight safely according to productivity standards.
• Merchandising and stocking as needed.
• Maintain cleanliness throughout the store: clean and restock bathrooms, sweep and mop floors, take out the trash, and keep all areas neat and presentable.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Perform other duties as assigned.

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem‑solving and decision‑making skills are required.
• High level of integrity is required.
• Proficiency in basic math for cash accounting is required.

• Health, pharmacy, dental, and vision insurance.
• Employee Assistance Program.
• Retirement plans.
• Educational Assistance.
• Additional benefits and rewards.

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds. We make all employment decisions without regard to any protected status. In accordance with local laws, minors are eligible to be considered for employment in certain roles. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position; this is not to be considered a complete list of job duties and may be amended at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. This job description is not a contract of employment and may be modified to meet evolving business needs.

Employment is at‑will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.