Store Team Leader

Position details

Full-time

Hourly Rate: $17

Location:

11

E. Garner Rd., Brownsburg, IN 46112

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

• Staff Management and Development – 30% – Provides coaching and training to hourly employees on daily tasks; participates in recruitment (pre‑screening, interviewing); seeks professional development opportunities.
• Operations – 60% – Completes day‑to‑day tasks and suggests efficiency improvements; represents Goodwill’s Mission, Vision, and Values to customers and staff.
• Financial Management and Reporting – 10% – Acts as steward of resources; tracks and measures sales, production goals, and donations.

• Degree and Credential Requirements – None. Demonstrated capability and relevant experience required.
• Supervisory Expertise – Oversees work of others directly or indirectly in a service‑related industry.
• Coaching – Provides timely guidance and effective feedback to strengthen knowledge/skills.
• Communication Skills – Articulates ideas effectively orally, in writing, visually, and verbally, with listening skills.
• Customer Focus – Builds and maintains customer satisfaction, provides excellent service to internal and external customers.
• Technical Knowledge – Familiarity with computers and relevant software (basic computer and Internet navigation).
• Results‑Oriented – Recognizes important results and takes steps to achieve goals.
• Critical Thinking – Uses judgment and reasoning to evaluate solutions.
• Ethical – Adheres to procedures, maintains confidentiality, follows Goodwill’s values.

• Industry Expertise – Experience in a warehouse environment, knowledge of organization planning, inventory control, equipment maintenance, teamwork, documentation, and data entry.

• Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
• Physical Work – Ability to spend >8h in various postures; lift 10‑50 lbs; tolerate moderate noise and temperature variations.

• Comprehensive benefits program: continuing education, tuition reimbursement, health plan, paid time off and holidays, sabbatical, parental leaves, life/dental/vision insurance, disability plans.
• Wellness programs and Section 125 pretax health spending account.
• Discount program – 20% off Goodwill retail stores immediately upon hire.
• Retirement planning with generous company match.
• Free mental health support with up to 15 counseling sessions for you and family members.
• Free nurse health coaching services onsite.
• Daily pay options available.

Goodwill is an EEO Employer/Vet/Disabled employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.