Dispatcher, Trades ​/ Skilled Labor

WHY WORK FOR SUMMERS?

Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us!

• Ability to effectively multitask across multiple CRM platforms, communication systems, and AI-powered tools simultaneously while maintaining accuracy, responsiveness, and attention to detail
• Maintain regular attendance
• Have excellent interpersonal communication skills
• Take responsibility for work
• Solve problems quickly and creatively
• Collaborate with the team on a regular basis
• Manage multiple streams of communication among multiple locations
• Assist in decision making and be regularly required to make decisions for scheduling/dispatching
• Take initiative
• Be professional in appearance
• Have a positive and team-oriented attitude
• Abide by all company policies and procedures

Preferences:

• Service Titan experience
• Pro Book experience

• Working alongside AI-Powered systems to schedule and assign calls to technicians
• Work closely with technicians to schedule return calls for customers
• Work alongside AI-powered system to assign and dispatch calls to appropriate technicians based on skillsets of technicians and location of call in an efficient manner
• Communicate with customers for scheduling calls and confirming appointments
• Other duties as assigned

• Communication
• Problem-solving
• Professionalism
• Decision-making
• Customer service
• Organization
• Multitasking
• Time management
• Adaptability
• Conflict resolution
• Reliability
• Attentive
• Initiative
• Teamwork
• Detail-oriented
• Client-focused

Benefits:

We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short and long term disability, 401K with company match, AND we are EMPLOYEE OWNED!

We are also honored to have made the Best Places to Work in Indiana list this year!

$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!! $$

No one likes having to call a plumbing or HVAC repairman. Calling one means something is broken, and you’re going to have to pay money to fix it. Now that we have that out of the way, let us tell you about Summers Plumbing Heating & Cooling. Aside from providing exceptional service, we exist to change your mind about calling a repairman.

Our friendly, helpful, and honest technicians are here to make your life easier, not harder than it already is.

We have 26 locations throughout Indiana, one in Dayton, Ohio, and one in Bloomington & Yorkville, Illinois. Our highly skilled, licensed, and trained technicians perform superior work, every time. We are committed to being honest, thorough, and friendly when we arrive at your house for an estimate or repair.

Summers Plumbing Heating &Cooling is an Equal Opportunity Employer; employment with Summers Plumbing Heating &Cooling is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.