Warehouse Customer Service Representative - 1st Shift

** It's more than a job*
* As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you're leading a team, engineering processes, or driving projects, your work ensures that our customers' products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world.

At Kuehne+Nagel, your contribution goes far beyond the warehouse-it helps shape the flow of global trade.

**‎*
* As a Customer Service Representative, you will work in the warehouse intercepting, processing, and keying orders into our system. As the primary contact for our internal departments and external customers, you must have an outgoing, professional demeanor, excellent verbal and written communication skills, and a passion for quickly solving problems with satisfactory solutions. Your typical schedule will be Monday - Thursday, 5:00 AM - 3:30 PM.

The pay rate is $26.72 per hour with weekly pay.

** How you create impact*
* + Manage daily inbound schedules, monitor receiving queues, and confirm appointment bookings with carriers and clients

+ Validate all inbound paperwork (COAs, packing lists, BOLs, ASN data, temperature logs) for completeness and compliance with pharmaceutical standards

+ Ensure receiving processes meet GDP, FDA, DEA, and client‑specific requirements; escalate discrepancies immediately

+ Serve as the main contact for inbound‑related inquiries, providing timely updates on shipment status, discrepancies, and resolutions

+ Enter and maintain inbound orders in WMS/ERP systems; verify ASN accuracy; ensure real‑time data integrity

+ Investigate receiving variances, damaged goods, temperature excursions, or missing documentation; coordinate corrective actions with warehouse and QA

+ Generate daily/weekly inbound reports, monitor KPIs (OTIF, receiving turnaround time, discrepancy rate), and support continuous improvement

+ Work closely with warehouse leads, QA, inventory control, and transportation teams to ensure smooth inbound flow

+ Assist with new client setup, SOP alignment, and documentation requirements for inbound processes

+ Temperature‑Controlled Handling - Verify cold‑chain documentation, ensure proper handling instructions are communicated, and escalate any temperature deviations

** What we would like you to bring*
* + High school diploma or equivalent

+ 2+ years of full-time customer service experience in a warehousing or distribution environment

+ Experience in pharmaceutical logistics, 3PL operations, or regulated supply chain is strongly preferred

+ Maintains strong client relationships and service excellence

+ Excellent communication, documentation accuracy, and problem‑solving skills

+ Intermediate skills in Microsoft Excel, Outlook, and Teams

+ Strong ability to quantify results and create accurate reporting

+

Experience with Blue Yonder or any Warehouse Management System (WMS)

+ English fluency (written and verbal)

** What's in it for you*
* Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI
- Onsite

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Individuals with a disability who require a reasonable…