Manager Case Processing Security Clearance

Position: Manager Case Processing with Security Clearance
Akima Infrastructure Protection (AIP) is looking for Case Processing Manager for the Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) South Texas detention facilities. To join our team of outstanding professionals, apply today! Responsibilities
* Oversees daily case processing, docket coordination, and records governance across multiple locations, ensuring timely, accurate, and compliant execution of all case-related activities.
* The role directs a team of specialists, sets workload priorities, and establishes quality standards for documentation, data entry, and system updates. The manager analyzes caseload trends, develops tracking tools and dashboards, and identifies workflow improvements to enhance efficiency and data integrity.
* This position exercises independent judgment in interpreting policy, resolving complex case issues, coordinating schedules with internal and external stakeholders, and validating critical case actions prior to final processing or closure. Comprehensive knowledge of the field's concepts and principles.
* Leads and directs the work of other employees and has full authority for personnel decisions.

* Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
* Typically requires BA and 5-7 years. Case Processing, Docket Management, Data Entry and Records Management duties:
* Direct and oversee administrative support operations for teams assisting ICE immigration officials, ensuring seamless execution of peripheral activities, records management, and document preparation.

* Manage and optimize daily workloads for a team of Case Processing Specialists, in multiple locations, to ensure the timely and accurate preparation, review, and maintenance of comprehensive case files.

* Coordinate and synchronize docket management with EOIR and USCIS; collaborate with ICE personnel, OPLA, consulates, and legal representatives to streamline hearings, removals, and detainee interview scheduling.

* Establish and enforce quality control standards for the maintenance of Alien Files (A-files) and ICE systems, ensuring 100% data integrity, accuracy, and completeness across the team.

* Audit data entry workflows and system updates to guarantee strict compliance with agency protocols, federal privacy laws, DHS policies, and federal data security requirements.

* Supervise the systematic review of administrative applications, ensuring A-files are accurately updated, and docket officers are notified in a timely manner for critical law enforcement action.

* Develop and monitor case tracking logs, status reports, and management dashboards to evaluate team productivity, identify processing bottlenecks, and report high-level operational metrics to leadership.

* Oversee compliance tracking operations regarding release conditions, ensuring team members accurately identify and escalate violations for immediate reporting and action.

* Guide research and retrieval strategies for complex county, state, and federal court records and conviction documents across multiple government databases to support legal and enforcement actions. Removal and Post Removal Management duties:
* Direct a team of 35 specialists responsible for ICE removal documentation, flight staging logistics, and agency coordination, ensuring zero operational delays.

* Establish accountability measures and audit procedures for A-file preparation, significantly reducing documentation errors and ensuring full compliance with federal guidelines.

* Optimize departure-day logistics by managing timelines for manifests, release forms, and property receipts, resulting in consistently punctual transfer operations.

* Mitigate liability and operational risk by overseeing strict pre-removal compliance checks for legal paperwork, medication distribution, and asset management.

* Serve as the final review authority for Form I-205 departure verifications, ensuring flawless record-keeping prior to permanent file archiving.

* Streamline the case closure lifecycle, managing data system integrity and protocol adherence during the final transfer of records to the National Record Center Other duties:
* Utilize translators or advanced translation software to communicate fluently in the detainee's native language.
* Provide other logistical and administrative support for ICE personnel as assigned.

* Provide surge support after hours, including expanded breadth and depth of tasks, as required. Qualifications
* US citizen and have resided in the U.S. for the last five years.
* At least 21 years of age.
* Possess a bachelor's degree in an appropriate discipline .

* 7+ years experience in immigration case management support or related experience in social services/human services, prisoner and probation case management, healthcare case management, and/or other related industries.
* Pass a criminal background and consumer credit check (no criminal…