Front Desk Concierge — Welcoming & Organized

Overview

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children,families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve.

Every day, we strive to embody our core values:

• We are Warriors:Fierce, resilient, and courageous,we face challenges head-on with unwavering loyalty and passion.
• We are Servants:We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family:We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

Your Mission in Action

The Receptionist is responsible for greeting andassistingall visitors, answering, and directing calls to the appropriate depart mentor department staff, and providing administrative support for the facility or department in a friendly,courteous and professional manner.

Responsibilities

Welcome,greetandassistvisitorsinacourteousand professional manner.

Allowvisitorstowait in the lobby areauntil anescortis available

Provide and retrieve visitor badgesand notify department or program staff of visitor arrivals

Maintain logs for visitors and staff. Issuebadgesand vestsfor New Employee Orientation (NEO);assign parking permitsanddoor keycardsto staff as required

Answer multiple phone lines and direct calls to the appropriate depart mentor individual and/or take a message whendeemedappropriate;screenphonecalls to ensure the caller’s questions or concerns are properly answered

Maintain and check the generalprogramvoicemailandforwardcalls toappropriatedepartmentor individuals

Serve as a point of contacttoassistwithcopier/printer/laminating documents

Maintain an appropriate levelof supply inventory and organize office supplies as needed

Stock paper in copiers and shelves for easy access for staff

Ensure all incoming packages are organized while at the front desk untilthey are properly picked up; sort and distribute incoming mail; process outgoing mail and arrange for courier serviceasneeded

Maintainprogramrecords to meet department and facility needs and compliance with regulatory requirements

Other duties and/orprojectsasassigned

Qualifications

Minimum Qualifications

• Must be 21 years of age or older per licensing requirements
• One (1) yearpreviousreceptionist experience
• Ability to work in a fast-paced environment, whilemaintainingexcellent customer service skills
• Able to communicate in person and by telephone in a friendly and welcoming manner
• Strong organizational and time management skills with the demonstrated ability to complete tasksin a timely mannerand pay close attention to detail; ability to prioritize assigned tasks
• Strong interpersonal and people skills with the ability to work and interact with diverse groups of people
• Basic skillsin Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
• Required experience, education, and technical or soft skills

Preferred Qualifications

• 2 years’ previous receptionist experience
• Bilingual in English and Spanish (based on service area and/or population)

Perks at Upbring

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more
• 403(b) Plan
• Employee Assistance Program
• Discounted Gym Memberships

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time
• Position works in a child facility and has constant exposure to children
• Lift, push, pull, move up to 25 lbs.
• May berequiredto apply safety intervention with youth that could weigh over 100lbs.

The physical requirements for…