Automotive Video Advisor

Automotive video advisor

We are hiring a full-time Automotive Video advisor to join our team. This is a highly visible, customer-facing position for someone who is confident, personable, professional, and comfortable speaking on camera.

This position is NOT for someone who is camera shy. You will regularly film yourself and speak directly to customers through video. The ideal candidate can confidently explain automotive findings in a way that is easy for the average customer to understand, while maintaining a professional and trustworthy presence. You do not necessarily need to be a master technician, but you must be comfortable learning automotive terminology, understanding mechanical diagnoses, asking the right questions, and accurately communicating a technician’s findings and recommendations to the customer.

• Film yourself providing professional video updates on customer vehicles
• Conduct and document video vehicle inspections and walkarounds
• Clearly explain mechanical and diagnostic findings in a way customers can easily understand
• Communicate the current status of vehicles throughout the repair process
• Explain technician recommendations, required repairs, maintenance needs, and safety concerns
• Work closely with technicians to understand diagnostic findings and repair recommendations
• Translate technical automotive terminology into clear, customer-friendly language
• Capture photos and video of vehicle concerns, damaged components, repairs, and recommended services
• Ensure customers receive timely and accurate updates regarding their vehicles
• Maintain a professional, friendly, and trustworthy on-camera presence
• Follow up with customers regarding inspection findings and vehicle status as directed
• Help create transparency and confidence throughout the customer’s service experience
• Maintain accurate documentation and communication regarding each vehicle
• Assist the Service and Management teams with customer communication as needed
• Represent the company professionally in every customer interaction
• Work efficiently in a fast-paced automotive service environment
• Be flexible and willing to assist with additional duties and assignments as needed

• Extremely comfortable speaking on camera
• Must be fluent in Spanish and English
• Confident, energetic, and personable personality
• Excellent verbal communication skills
• Ability to explain complicated information in a simple, easy-to-understand manner
• Strong customer service skills
• Professional appearance and presentation
• Comfortable filming yourself using a mobile phone or camera
• Strong attention to detail
• Ability to communicate accurately and professionally with customers and technicians
• Ability to learn automotive terminology, systems, and mechanical concepts
• Self-motivated and able to work independently
• Highly organized and responsible
• Ability to multitask in a fast-paced environment
• Willingness to follow direction and company procedures
• Strong teamwork and communication skills
• Previous automotive experience is a plus
• Previous customer service, service advising, video, media, sales, or communications experience is a plus

• Fluent in both spoken and written English and Spanish
• High School Diploma or GED; or equivalent combination of education and experience
• Automotive knowledge or experience is strongly preferred
• Customer service experience preferred
• Must be comfortable using smartphones, video equipment, and basic computer applications
• Must be comfortable learning and using dealership/service management software
• Valid Texas Driver’s License
• Clean driving record
• Professional demeanor and appearance

The ideal candidate is someone who can walk up to a vehicle, turn on a camera, and confidently explain what they are seeing without…