Operations Manager, Business Operations

At Joko, our mission is to we help consumers save time and money when shopping online or in-store.

Founded in Paris, Joko is a tech company and certified B Corp with over 120 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko.

From cashback and automatic coupons to price alerts, we've kept expanding our products to make shopping smarter. Today, Joko is an AI shopping app: with Juno, our shopping assistant, users can find the right product at the best price in only a few seconds, with recommendations that get sharper the more they use it.

Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US.

It’s still day 1, come build the future of shopping with us!

At Joko, the Business Operations team is the powerhouse behind internal innovation. We tackle the company’s most strategic and complex challenges and we don’t just solve them, we turn them into long-term, scalable growth engines. Whether it's launching entirely new business lines, rethinking revenue infrastructure, or embedding AI into our operations, we lead high-impact initiatives that push Joko forward faster, smarter, and stronger.

Our mission:
Help Joko operate at its absolute best, every single day.

We’re looking for a highly analytical, resourceful, and impact-obsessed Operations Manager to join our Business Operations team and own one of our key operational scopes:
Content, Product, Revenue, Finance, Marketing, or Team.

You’ll take full ownership of your vertical, dive deep into its toughest challenges, and lead bold initiatives that unlock new levels of performance. You’ll design tech-enabled, scalable solutions that power Joko’s next stage of growth and efficiency.

From rethinking revenue funnels to automating internal tooling or reshaping cross-functional workflows, you’ll be a key driver of transformation across the company.

Your exact scope will depend on your background and company priorities. Example missions include:

• Redesign our sales and account management processes to drive conversion and retention
• Rebuild and optimize our CRM (Hubspot) to empower data-driven decisions
• Lead high-impact projects that directly influence top-line growth

• Automate cash collection, invoicing, and reporting flows end to end
• Build internal tools that give real-time visibility into financial performance
• Reimagine how money moves through the business and fix what’s broken

• Scale the creation and quality control processes that thousands of merchant offers rely on across all markets
• Build AI-driven tools that multiply team output and accuracy
• Help to manage a dedicated BPO team to deliver flawless, high-volume content at speed

• Own and evolve Joko's tool stack (Notion, Slack, Claude & MCPs …) and make every team faster, smarter, and more secure
• Automate cross‑functional workflows: onboarding, OKRs, access management for frictionless scale
• Lead ESG, IT security, and simplification initiatives that keep Joko compliant and future‑proof

• Optimize key product metrics like catch rate, coupon success, or banking connection
• Build tools that help Product teams move 10x faster
• Own key product integrations, acting as strategic POC with external partners

• Structure and scale how we track, measure, and optimize marketing performance
• Automate workflows for growth and CRM teams to boost campaign velocity
• Build robust internal systems to improve ROI visibility and strategic decision‑making

You’ll be part of a small, elite team with the autonomy to make real decisions and the mandate to drive real…