Call Center Representative- Brownsville TX

Call Center Representative

At Omni Fiber
, we're not just delivering high-speed internet - we're building stronger, more connected communities. Our mission is to provide reliable, lightning-fast fiber internet backed by exceptional customer service. As we expand in Brownsville, Texas
, we're looking for passionate, people-first professionals to help us create an outstanding customer experience.

If you thrive in a fast-paced environment, enjoy helping others, and can confidently serve customers in both English and Spanish
, we'd love to meet you.

• Educate customers on Omni Fiber products and services, clearly explaining features and benefits
• Assist new customers with selecting the right internet solutions and complete service enrollments
• Handle inbound and outbound communications professionally and efficiently
• Identify sales and upselling opportunities during customer interactions
• Troubleshoot service issues and provide effective resolutions
• Respond to billing, account, and service inquiries with accuracy
• Process sales orders, service requests, and trouble tickets in company systems
• Document all interactions thoroughly and accurately
• Escalate complex issues when necessary while ensuring proper follow‑up
• Meet or exceed individual and team performance goals
• Deliver a welcoming, solutions‑oriented experience to every customer

• High School Diploma
• Minimum 1 year of customer service experience
• Fluent bilingual skills in English and Spanish (required)
• Strong verbal communication and active listening skills
• Ability to multi‑task across multiple systems and conversations
• Sales mindset with the ability to identify opportunities
• Proven problem‑solving and conflict resolution skills
• Comfort speaking on the phone for extended periods

• Some college coursework
• Previous call center experience

• Customer Focus
• Clear & Professional Communication
• Ability to Multi‑Task in a Fast‑Paced Environment
• Time Management & Organization
• Problem Solving
• Sales Acumen
• Adaptability
• Attention to Detail
• Team Collaboration

This is an onsite position in Brownsville, TX operating in a professional office setting. The role includes:

• Extended periods sitting at a desk
• Frequent use of computer, telephone, and headset
• Speaking clearly and professionally throughout the day
• Occasional standing or walking within the office

We take care of our people - because they take care of our customers.

• 401(k) with Employer Matching Contribution up to 4%
• Professional Development Reimbursement & Advancement Opportunities
• Paid Company Holidays (8 days)
• Floating Holidays (3 days)
• Paid Time Off (15 days)
• Medical, Dental, and Vision Coverage
• Life Insurance & Short‑Term Disability
• HSA with Employer Contribution
• Monthly Internet & Cell Phone Allowances
• Mileage Reimbursement
• Paid Company Training

This is more than a call center role - it's an opportunity to be part of a growing company that values community, service excellence, and career growth. If you're bilingual, customer‑focused, and ready to grow with a dynamic organization, apply today.