Customer Service Manager

Company Description

The Insurance Team is a family founded and owned company that was built on a foundation of exceptional customer service and relationship-focused values. We specialize in offering honest and personalized insurance solutions that exceed client expectations. Our services span Life, Accident, Health, Auto, Home, Business, and Commercial coverage, ensuring every client makes informed decisions. Guided by our commitment to care and integrity, we prioritize building trust and lasting partnerships.

This is a full-time, on-site role for a Customer Service Manager based in Brownsville, Texas. The Customer Service Manager will oversee daily operations, ensure customer satisfaction, and work closely with the agency owner and other insurance agents to support a high-performing agency. This role has growth potential, with the opportunity and direct path to advance into an Office Manager position within 12 months for the right candidate.

• Driven to learn and grow within the company
• Strong expertise in Customer Satisfaction and Customer Service Management
• Experience with Customer Support and effective client relationship management
• Comfortable navigating multiple technology platforms including Google Workspace (Gmail, Google Drive, Docs) and Microsoft Office (Word, Excel, Outlook)
• Proven Analytical Skills and the ability to evaluate and improve service processes
• Outgoing personality with strong verbal and written communication skills
• Leadership and team management experience
• Proficiency with customer service software or CRM systems is a plus
• Associate's Degree and/or Bachelor’s degree in Business Administration, Communications, or a related field is preferred
• Bilingual:
  Proficient in both English and Spanish at a professional level in speaking and writing
• Ability to work onsite

• Greeting and assisting clients when they walk through the door, creating a welcoming and professional first impression
• Answering inbound calls and responding to client inquiries via phone and email in a timely and professional manner