Real-Time Workforce Management Analyst (Onsite
Job in
Brownsville, Cameron County, Texas, 78520, USA
Listed on 2026-08-22
Listing for:
Teleperformance USA
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Teleperformance USA in Brownsville, TX seeks an onsite Workforce Management professional to oversee service levels, occupancy, and agent scheduling in real time.
Responsibilities include monitoring thresholds for schedule adherence and agent states, communicating with Operations, and partnering in overtime planning.
The role requires solid customer service skills, strong communication, and proficiency with Excel; you will report on performance and support client needs.
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