Relationship Banker

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting‑edge technology. The Relationship Banker (RB) role is focused on building, expanding, and retaining client relationships, delivering an exceptional client experience, and achieving branch goals.

• Share and recommend the bank’s full scope of resources with customers, including traditional in‑branch services, digital capabilities, and business partner resources.
• Ensure that individual goals are met through required levels of in‑person and outbound calling activities that provide opportunities to share valued solutions and recommendations via a needs‑based philosophy.
• Perform all functions related to opening and closing accounts including assisting customers with the appropriate selection of accounts, performing research of customers’ accounts, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(s) consumer loan portfolio(s).
• Uncover needs and refer customers to a partner‑centric team that works with small‑business, corporate and institutional partners, and mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging our customers and ensuring we are providing an optimal customer experience.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions.
• Assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs.
• Market Simmons solutions to existing and prospective customers through daily interactions, outbound calling, business visits, networking events, and periodic ‘At Work’ events.
• Provide expert financial solutions by assessing clients’ financial needs and offering appropriate bank solutions.
• Perform other duties and responsibilities as assigned.

• Education and/or
  
  Experience:
  
  HS Diploma/GED and one year customer‑facing and goal‑oriented experience.
• Must be registered with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment.
• Computer
  
  Skills:
  
  MS Office programs; understand and utilize social media platforms to help share brand awareness and obtain market knowledge.
• Physical Requirements:
  
  Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town).
• Ability to provide support and guidance at other banking institutions within the market.

• Effectively motivate and present information in one‑on‑one and small group situations to customers, clients and other employees.
• Embrace a team‑centric approach to collectively help customers in an ever‑evolving and fast‑paced banking environment.
• Coach and lead the branch team according to process and protocol in the absence of an AFCM.

Equal Employment Opportunity Information:
Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person’s race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

Please refer to (http:/mortgage.nationalwidelicensing.org) for more information.