IT Acquisition Field Resource

IT Acquisition Field Resource – Brownsville, TX and McAllen, TX area

About the Company:

Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees. ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting.

This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource – our people. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously.

We want an individual in this role who will demonstrate these values through actions and words.

We are seeking a talented and energetic IT Acquisition Field Resource to provide onsite facility support along with remote service ticket resolution. In this role, you will split 40% responsibility focused on responding to service and support requests that are emailed into the support queue with the remaining 60% focused on in-person troubleshooting, assessments and resolutions of facility-specific needs and issues.

• Troubleshoot desktops, laptops, printers, software and other hardware peripherals.
• Assist end-users in with all issues related equipment and software.
• Assist with other IT support responsibilities as needed.
• Deployment, service, and procurement of all IT related equipment needed for daily operation of the facility, or end-user’s daily role and responsibilities.
• Facilitate service, and repair or all related equipment, and structured cabling through third party vendors
• Primarily local in-market travel (South Carolina). However out of state travel maybe required for special projects.
• IT Hybrid Field Support Analyst will work closely with other IT departments such as Networking, Engineering, Telco.
• Teach, and participate in promoting Ensign’s Core Values, and Culture.
• Required to participate in the on-call rotation schedule
  - Sunday - Sunday, frequency of coverage is determined by staffing needs.

• 1+ years of experience providing technical support and troubleshooting computer equipment preferred or comparable IT education/certifications.
• Good troubleshooting methodologies and basic knowledge of, including but not limited to the following:
  • Windows 10, Office 365
  • Citrix fundamentals
  • Microsoft Exchange and Active Directory
  • Networking fundamentals and protocols and structured cabling
  • Information security practices
  • Computer Devices and Printer/Scanner configuration and support
  • Mobile device management and configuration practices
• Outstanding communication skills, both written and verbal – ability to communicate clearly with end users over the phone and via email.
• Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
• Ability to prioritize, multitask and work under time constraints.
• Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
• Ability to be flexible and adapt to changes in regard to expectations and the organization
• Ability to hold peers accountable for and work as a team to achieve success.
• Possess Vocational Certificate, Associates, or Bachelor’s degree in Computer Science or a similar IT Field support role such as Help Desk Tier 1, Tier 2, or Tier 3 experience.
• Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day.
• Experience working with multiple vendors, building relationships, and identifying new and exciting technologies to advance our ecosystem.
• Due to the travel and car rental requirements for this…