System Support Specialist

Job Purpose

We are seeking a System Support Specialist to join our team and provide hands‑on troubleshooting, technical support, and training for end users. In this role, you’ll ensure that computer systems, networks, and peripherals run smoothly and reliably. You’ll be the go‑to person for resolving system issues, installing and configuring PCs, and keeping teams productive through effective IT support.

• Provide troubleshooting and technical support for PCs, servers, LANs, printers, and related peripherals.
• Perform hardware and software diagnostics, coordinate repairs, and resolve computer system problems.
• Install, configure, and test operating systems, software applications, and peripheral devices.
• Deliver technical, operational, and training support to end users through phone, email, or on‑site assistance.
• Support and maintain distributed PC/network environments, including setup, repair, and configuration of networked devices.
• Serve as a help desk resource for system‑related inquiries and issues.
• Maintain documentation of troubleshooting steps, resolutions, and system changes.
• Coordinate with network and telecommunications teams to address connectivity and configuration issues.
• Provide user training for database, imaging, and other automated litigation support applications as needed.
• Other duties as assigned.

• Experience providing direct end‑user support for both software and hardware environments (telephone and on‑site).
• Strong background in PC/network troubleshooting, system configuration, and hardware/software repair.
• Hands‑on familiarity with networks, telecommunications, and operating systems.
• Prior teaching or training experience in computer applications preferred.
• Experience in automated litigation support and DOJ office automation environments highly desirable.
• Expertise in Microsoft Office applications (Word, Excel, Outlook, etc.); advanced skills in word processing, spreadsheets, and email systems.
• Strong oral and written communication skills with a professional and pleasant telephone manner.
• Bachelor’s degree in IT, Computer Science, Business, or related field preferred.

Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated.

Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets