Manager, Information Security

Bringing smiles is what we do at TTEC… for you and the customer. As an Information Security Manager working remotely in the US, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

• Manage a team of Information Security Engineers and drive their performance ensuring timely completion of tasks and adherence to SLA’s.
• Manage escalations, executive reporting and day to day troubleshooting/problem resolution.
• Maintain TTEC’s Information Security standards to reduce risk related to data loss and security incidents.
• Monitor security tools to ensure they are operating effectively, and take corrective action to remediate agent or system issues as needed.
• Maintain and support security capabilities to ensure partner teams have reliable tools to monitor, detect, and protect the environment.
• Collaborate with Information Security, IT Operations, and Engineering teams to support issue resolution and strengthen security posture.
• Work with partner teams to troubleshoot, resolve, and optimize security tooling and related services.
• Create, track, and manage tickets to resolution; validate remediation and elevate issues when required.
• Support network security operations and contribute to the implementation of new technologies and enhancements to strengthen our overall security capabilities.
• Develop and maintain procedures, and internal team documentation to improve consistency and operational efficiency.
• Support network security operations when required and to strengthen our overall security capabilities.
• Provide backup support during urgent or emergency situations to ensure continuity of security operations.

• Proactively monitor cloud and on-premise environments to identify potential security concerns
• Respond to alerts, incidents, and service requests by troubleshooting issues and driving them through to resolution
• Execute scheduled changes and maintenance activities, while reviewing and validating changes performed by others
• Analyze trends and system behavior to recognize and address emerging risks or recurring problems
• Engage with cross-functional teams to better understand the systems and environments you support
• Communicate effectively with stakeholders regarding incidents, changes, updates, and progress
• Document findings, update runbooks, and create or refine internal procedures to support consistent operations
• Provide guidance, support, and knowledge sharing to team members on tools, processes, and best practices
• Continuously build familiarity with the environment, tooling, and security landscape to improve operational effectiveness

• Experience leading technical engineers and managing projects, oncall schedules and IT Incident Response.
• Knowledge of Change Control best practices with CAB Participation experience preferred.
• Minimum 2 years experience maintaining and supporting a Security application/tool. EDR, DLP, SIEM, PAM, Network or other Security oversight and review experience.
• Knowledge of information security principles, concepts, practices.
• Knowledge of networks, firewalls, and operating systems.
• Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues.
• Strong analytical skills and able to collate and interpret data from various sources.

• An annual incentive program
• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off
• Tuition reimbursement and access to thousands of free online courses Visit  for more information.

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