Retail Sales Associate

Salary and Commission

Hourly wage: $10.75 to $13.00 per hour. Commission up to 8% on transactions, potentially averaging an additional $3.19 per hour on top of the base rate. Our structure pays you for every transaction you process.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours in the business: most stores open 9 AM to 6 PM; many stores close on Sundays.
• Earned Wage Access program available to all employees from day two of employment – withdraw up to 50% of wages earned up to seven times per payroll cycle.
• Unlimited commission above the hourly base rate.
• Vacation: one week paid after six months of full‑time service; one additional week after one year; two weeks after each anniversary thereafter, subject to state/local regulations.
• Sick/Personal time: 8 hours after six months for the first anniversary; 16 hours each subsequent anniversary, subject to regulations.
• Employee discounts available to all employees from the first day of employment.
• Tuition Reimbursement up to $2,000 per year for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies via First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers to process sales, loans, and other transactions. They work with a wide variety of merchandise, including jewelry, tools, electronics, and firearms (at FFL locations).

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and displays merchandise.
• Processes sales and loan transactions in accordance with policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items following established policies.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect and using effective tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Performs related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, and lifting.
• Ability to work with firearms and obtain firearms certification.
• May assist customers outside the building or retrieve products from exterior storage areas.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

The commission incentive plan is proprietary. Pawnbrokers have the potential to earn 2–8% commission based on the gross profit of their personal performance. Details will be provided during the interview process.

The information contained in this description is not an all‑inclusive list of duties and responsibilities. Management may assign or reassign duties at any time.

All employees must agree to a binding arbitration agreement to resolve disputes.

Pay rates will not be below any applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.