Homebuyer Manager

Summary

The Homebuyer Experience Manager  ownscdcb'shomebuyer pipelinefrom first contact through closing, executes the operational backbone ofhome sales, and serves as the day-to-day interface tocdcb'smarketingengineforhome-sales promotionunder the direction of the Chief Strategy Officer. The position sits within the Office of the CSO — outside the Home ownership and Lending functions — to provide independent quality control over the end-to-end client experience and an objective operational view of pipeline performance.

The role has three integrated functions: (1) shepherding each homebuyer-pathway client through thecdcbpurchase process — first touch, application, counseling handoffs, contract, and closing; (2) executing the underlying sales operations that move inventory — tracking units, managing listings and open houses, generating sales intelligence, and coordinating employer outreach tied to current inventory; and (3) recommending home-sales promotion priorities to the CSO and executing approved priorities with the marketingengine.

• Track new homes coming online across allcdcbplatforms (subdivisions,Dream Build, infill/colonia lots); prioritize units for sale; manage unit-level readiness from completion through closing.

• Schedule and coordinate open houses, manage internal listings, and ensure homes are market-ready (signage, lockboxes, photography coordination).

• Track showing activity, buyer feedback, and unit-level interest signals.

• Serve as the named point of accountability for every prospective buyer entering the home sales pipeline, from first interaction at an open house, employer presentation, or application through closing.

• Maintain an active, named pipeline of homebuyer-pathway clients with current stage, next action, and owneridentifiedfor each.

• Coordinate handoffs to and from Home ownership Counseling, ensuring no client falls between stages and that documentation, eligibility status, and timeline expectations are clear at each transition.

• Coordinate with the Chief Lending Officer's team on mortgage application status, loan conditions, and closing schedules for each buyer in the pipeline.

• Monitor the end-to-end client experience as an independent observer;identifypipeline blockages — qualification gaps, documentation delays, counseling backlogs, financing obstacles, communication failures — and report them, with recommendations, to the CSO and to the department leadership accountable for resolution.

• Provide eachbuyera single, consistent point of contact for status, expectations, and next steps throughout thecdcbprocess.

• Develop recommended home-sales promotion priorities for the marketingenginebased on inventory status, days-on-market, and pipeline conditions — including which units, neighborhoods, and product types require active campaigns and at what intensity.

• Submit recommended priorities and home-sales-specific creative direction to the CSO for approval before transmission to the marketingengine.

• Serve as the day-to-day point of contact with the marketingengineon approvedhome-sales work, including campaign execution, creative review, and deliverable tracking.

• Coordinate timing between approved home-sales campaigns andcdcb'sbroader marketingcalendar outreach, advocacy, employer relations, donor communications) to avoid conflicting demands on shared marketing capacity.

• Escalatescopechanges, budget questions, and firm performance issues to the CSO.

• Produce the Monthly Sales Ops Input Brief — the primary operational intelligence artifact connecting sales execution to demand-building strategy. The Brief informs the CSO, CLO, and the marketing firm of current inventory status, movement constraints, priority units, time-on-market data, and time-sensitive unitsrequiringtargeted demand campaigns.

• Monitor and report key metrics: days on market by unit, sales velocity by geography and product type, showing-to-contract conversion, pipeline conversion by stage, and absorption rates.

• Translate sales intelligence…