Business Development - Sales

Business Development
- Sales

Reports to:

General Sales Manager

Supervisory:
No supervisory responsibilities.

Job Summary:

Assist the dealership in selling automobiles and associated products and services by handling internet leads and inbound phone calls. Will also contact leads via outbound call & email campaigns with the goal of setting an appointment for a sales presentation on a suitable vehicle as directed by the supervisor.

Devote oneself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings and training seminars/webinars as required.

Required to create sales opportunities for both the sales and service depts. by setting legitimate appointments (i.e. customer has the intent of showing up).

Make outbound calls and help to direct inbound calls by setting appointments as well as updating customers and confirming or rescheduling the date and time.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company's business.

Follow lawful directions from supervisors and understand and follow work rules and procedures.

Participate in performance improvement management.

Interact well with others and be a positive influence on employee morale.

Uphold the company's non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Be indirectly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction and service retention standards, and as set at the sole discretion of the dealership.

Record all prospects and update existing customers in Dealership Management System for future reference. Maintain an owner follow-up that encourages repeat and referral business and contributes to customer satisfaction.

Maintain customer, dealership, and dealership employee confidentiality. Show respect and sensitivity towards cultural differences and treat everyone with respect.

Coordinate with the sales manager to set and meet new and used sales quotas. Strive to meet the profit margin goals for vehicle sales.

Consistently follow the outlined sales process. Be polite and friendly and greet customers promptly. Introduce each shopping customer to sales management.

Utilize time effectively in meeting the customer's needs and soliciting sales. At other times, follow up on prospects and make contacts with customers regularly.

Determine each customer's vehicle needs by asking questions and listening. Never appear to be distracted or too busy to assist. Answer questions truthfully and timely. Do not give unsolicited advice to customers or co-workers.

When needed, demonstrate and test drive vehicles as a Sales Consultant does. Special attention must made to follow demonstration procedures to avoid vehicular accidents, misuse, and adverse possession (theft), and personal safety. Keys must always be secured and readily available to appropriate dealership personnel.

Explain the credit application and obtain valid authorization to investigate credit history and assist with gaining customer's actual signature on the application when in-person. Verify that customers are qualified for their wants, needs, and ability to buy.

Maintain current knowledge and familiarity with new products, features, accessories, etc., and their competitive advantage and benefits to customers. OnStar On-board Vehicle Diagnostics (OVD) and Dealer Maintenance Notification (DMN) standards must be met or exceeded.

Uphold the dealership policy that pre-delivery inspections, including state inspections and road tests are performed before delivery to customer.

Assist in…