Account Director Evergreen

Account Director

Location: Remote — United States
Employment Type: Full-Time

Please note: This is an evergreen job posting, meaning we are continuously accepting applications for this role. If your experience aligns with our current or future needs, our team will reach out as relevant opportunities become available.

The Account Director will own the client relationship and revenue goals for assigned digital marketing clients across franchise, mid-size, and enterprise businesses.

In this role, you will be responsible for delivering long-term strategic value, exceptional customer service, and measurable business results. You must be able to prospect, close business, and effectively sell strategic ideas based on clients' stated business objectives.

You will continually strengthen client relationships, identify opportunities for growth, and build networking opportunities that contribute to both client success and Ignite Visibility's growth.

This role is fully remote within the U.S., and qualified candidates residing in all 50 states are encouraged to apply.

• Build strong client relationships through regular and meaningful contact.
• Lead performance marketing strategies for assigned accounts.
• Forecast partnership potential and establish revenue goals.
• Maintain an active sales pipeline and track performance against established goals.
• Ensure Ignite Visibility and clients are working together effectively to foster mutual business growth.
• Actively consult with clients and provide ongoing creative, strategic, and performance-based recommendations.
• Serve as the client advocate within Ignite Visibility, ensuring internal teams have the information necessary to scope and complete projects on schedule and within budget, including client goals, product knowledge, best practices, and relevant content.
• Continuously manage and align both internal and external expectations.
• Monitor and track client performance objectives across existing initiatives to ensure program goals are met or exceeded.
• Serve as the primary point of contact for account management matters.
• Develop trusted-advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Develop new business opportunities within existing client accounts and identify areas for improvement to achieve sales quotas.
• Forecast and track key account metrics, including quarterly sales results and annual revenue forecasts.
• Manage the full client lifecycle, including onboarding, support, adoption, advocacy, retention, renewals, and upsells.
• Foster collaboration within the account team and across marketing verticals.
• Manage client service outcomes to increase retention and reduce churn.
• Partner with internal teams to effectively resolve client challenges and develop strategic solutions.
• Expand account revenue through cross-selling and upselling opportunities.
• Influence client lifetime value through customer satisfaction, loyalty, and overall NPS performance.
• Drive new business growth through increased client advocacy and referenceability.
• Conduct regular client check-in calls and Quarterly Business Reviews (QBRs).
• Manage client listening points through surveys, Executive Sponsor syncs, exit surveys, and other feedback initiatives.
• Coach delivery and production teams through pre-call preparation, live-call feedback, post-call debriefs, and the consistent identification of growth opportunities across the account.

• 7+ years of account management experience within marketing, client services, digital marketing, advertising, or creative agency environments.
• Experience working with franchise clients and/or within a franchise marketing agency.
• Proven track record of directly driving revenue and business growth.
• 5+…