Service Technician

BASIC

JOB SUMMARY:

The Service Technician is responsible for the repair of assigned vehicle jobs.

SPECIFIC RESPONSIBILITIES:

* Assist the dealership in its efforts to achieve a high level customer satisfaction through proper repair procedures, attitude, and communication.

* Properly complete jobs for which the technician is trained and qualified as assigned by service management. Work on jobs on repair order only unless the General Manager authorizes otherwise.

* Complete all work according to the applicable safety requirements and published procedures and make every effort to achieve the production objectives set by management.

* Maintain an inventory of mechanical tools needed to perform the work for which the technician is trained and qualified for that are not normally inventoried by the service department as "Special Service Tools."

* Properly use the Special Service Tools, shop equipment, computers, and repair manuals provided by the service department. Return them, cleaned and in order, to their assigned location after use. Do not ever remove these tools from our shop facility. Report missing, damaged or malfunctioning tools to the manager.

* Review and adhere to Shop Rules for Technicians.

OTHER RESPONSIBILITIES:

* Show common courtesy to all customers, supplier/vendors and dealership personnel.

* The dealership requires technicians to participate in a uniform program and to wear a uniform daily. Report uniform shortages, errors, and damage to the service manager immediately.

* Clock in to work each day upon arrival and when returning from lunch break, and out upon departure for lunch break or at the end of the day.

* Wear the appropriate eye, ear, or skin safety protection where necessary. Report any unsafe situations or injuries to management immediately.

* Produce high quality work that evidences pride of workmanship:

* Give top priority to any job that has returned due to improper repair or diagnosis (comeback).

* Review technical service bulletins, publications and training communications regularly, and prior to commencing work on an assigned job.

* Seek clarification of the customer concern from the Service Consultant and/or customer to effect repairs.

* Utilize the assistance of the shop foreman, an experienced and qualified co-worker, and the manufacturer's technical assistance on jobs that are difficult, unfamiliar, or that a repair correction is not apparent.

* Perform a quality control inspection on every vehicle, including a test-drive, and

* Perform a Multipoint Vehicle Inspection on every vehicle and submit service requests to the Service Consultant promptly so that the job can be proposed to our customer and sold.

* Record time on and time off for each job to reflect the time repairs ensued and were completed so that the actual amount of time spent on each job can be determined. Claimed additional hours on warranty repairs require "straight-time" recording for payment of time worked beyond the manufacturer's labor time allowance. Procure the service manager's signature on the repair order line for any "add-on" warranty work before commencing work.

* Notify the Service Consultant and Foreman when a job will take longer than the prescribed labor time allowance or there is a delay, and when the job is complete.

* Notify the foremen if you damage the vehicle during the course of repairs, or if you find addition damage or concerns on the vehicle.

* Ensure that every customer's vehicle is returned to them as clean as it was prior to being serviced:

* Use protective gear (fender and seat covers, floor mats, etc.) and other precautions to prevent the vehicle from getting damaged,

* Wipe down surfaces and remove minor stains, and

* DO NOT modify vehicle settings (radio station, seats, etc.) and leave them in their original position.

* Participate in the technical training as assigned by management and utilize it to the best of one's ability. Actively participate in the Manufacturer's Technician and Industry Certification Programs (ASE) and continually upgrade skills in an effort to earn competencies in the various mechanical categories. Strive to maintain Master Technician status.

* Perform all…