CLERK II

Location: Brownwood, Texas, United States

CLERK II

Are you passionate about helping others achieve goals that may seem out of reach? Are you seeking a challenging yet deeply rewarding career where your primary focus is on enhancing the quality of life for individuals and families? If so, we have an exceptional opportunity for a dedicated CLERK to join our team.

Working Dept: Adult Mental Health

Full time

Position: 2002

Salary: $10.78-$12.50 per hour; DOEEQ

• Paid Time Off—beginning at 16 hours per month
• Paid Holidays—13 per calendar year
• 401(a)—12% of salary
• 457 Employee paid
• Health Insurance—company paid
• Life Insurance—company paid
• Vision Insurance
• Dental Insurance
• Aflac Insurance
• Flexible Spending Account

• Maintain consumer files, including data entry and the creation, organization, and maintenance of primary and secondary files.
• Work independently while exercising sound judgment and critical thinking skills.
• Communicate professionally and effectively with consumers, staff, community partners, and members of the public.
• Create and maintain a welcoming, respectful, and customer-service-oriented environment for consumers, staff, and visitors.
• Assist consumers with scheduling, confirming, and rescheduling appointments with assigned case managers, service providers, and other agency staff.
• Review consumer records, reports, and tracking systems to identify upcoming or overdue paperwork requirements and assist in ensuring required consents, releases, and administrative documents remain current.
• Assist with the completion, collection, organization, and filing of non-QMHP documentation in accordance with agency policies and procedures.
• Contact consumers by phone, text, mail, or other approved methods to remind them of upcoming appointments and paperwork requirements.
• Assist consumers with completing basic administrative forms that do not require a QMHP or licensed professional.
• Coordinate with case managers and other staff to facilitate timely follow-up appointments and continuity of care.
• Maintain accurate records of contacts, appointment scheduling activities, transportation services, and completed administrative tasks.
• Provide transportation assistance to consumers as needed, including transporting consumers to and from appointments, community resources, and other approved destinations.
• Operate agency vehicles safely and responsibly while following all traffic laws and agency policies.
• Maintain a valid driver's license and an acceptable driving record.
• Demonstrate punctuality and reliability by arriving on time for work, appointments, transportation services, and assigned duties.
• Exercise sound judgment, professionalism, and confidentiality when interacting with consumers, families, staff, and community partners.
• Perform other duties as assigned to support agency operations and consumer services.

• Self-motivated with the ability to work independently and take initiative.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills in the English language.
• Ability to collaborate effectively with diverse individuals, interdisciplinary teams, and systems.
• Proficient in accurately and objectively recording data and documentation.
• Proficient in the use of computers using Microsoft Word and Excel.
• Ability to manage multiple schedules, deadlines, and priorities.
• Ability to maintain confidentiality and handle sensitive consumer information in accordance with agency policies and HIPAA requirements.
• Excellent attendance and punctuality record.
• Safe driving history and ability to transport consumers.
• Comfortable working independently with minimal supervision.
• Experience in customer service, healthcare, social services, case management support, or office administration preferred.

• High school diploma or GED required.
• Experience in behavioral health, healthcare, social services, customer service, or office administration preferred.
• Thorough background in filing strongly desired.

Valid Driver’s License required