Eligibility Advisor

Job Title

Eligibility Advisor I

Health & Human Services Commission (HHSC)

Brownwood, TX – 2400 Crockett Dr Ste 100

Monthly salary range: $2,953.25 - $4,365.66 (Texas-B-13)

Join the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division as an Eligibility Advisor I. This role involves determining eligibility for public assistance programs such as SNAP, TANF, MEPD, and Medicaid by interviewing applicants, collecting and evaluating data, and authorizing benefits in accordance with state and federal regulations.

• Interview applicants and recipients in person or by telephone, obtaining pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and time frames.
• Perform other duties as assigned.

• Use fact‑finding techniques to obtain, relate, and evaluate information provided by applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by prioritizing tasks according to deadlines.
• Establish and maintain effective work relationships with others.
• Communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers for data entry and basic office software such as Microsoft Word, Outlook, and Excel.
• Proficiency with Microsoft Teams and soft‑phone technology.

Education – High School Diploma or GED equivalent (required). Sixteen (60) semester or ninety (90) quarter hours from an accredited college or university preferred.

Experience – One (1) year of customer service experience with public contact (e.g., retail, call center, clerical, hospitality, banking, reception). Thirty (30) semester or forty‑five (45) quarter hours from an accredited college or university may be substituted for one (1) year of experience. Experience in an environment interviewing clients and gathering personal information in‑person or over the phone is preferred.

Must be able to work overtime and on weekends as required. Must be able to work in a highly stressful, fast‑paced environment under constant pressure to meet deadlines.

Applicants selected for hire must pass a fingerprint criminal history background check.

Full‑time eligible employees receive comprehensive benefits: 100% paid health insurance, a defined benefit pension plan, generous time‑off, and numerous career‑advancement opportunities.