Client Support Specialist - WesTex Printing

Client Support Specialist – West Texas Printing Job Summary

The Client Support Specialist supports customers by preparing and processing press‑ready PDF files and ensuring accurate order entry and high‑quality print production. This role focuses on artwork quality, efficiency, and professional customer communication.

• Enter, research, and accurately price orders received by phone, mail, fax, and online systems.
• Review and resolve non‑pref lighted files by identifying issues and determining solutions.
• Assist customers with file submission errors, preflight logs, and technical questions.
• Communicate professionally with customers and internal teams via phone and email.
• Prepare and distribute proofs for customer approval.
• Authorize reprints and complete documentation per pricing and production guidelines.
• Manage order holds, cancellations, and customer‑requested changes.
• Obtain, edit, and prepare artwork to meet print specifications.
• Verify customer copy, fonts, sizing, and artwork for print compatibility.
• Design and typeset layouts using Adobe InDesign according to company standards.
• Proofread jobs against customer‑provided copy and make necessary corrections.
• Maintain an organized workspace following Lean 5S standards.
• Perform other duties as needed to support team and production goals.

• Strong verbal and written communication skills
• Ability to work effectively with diverse teams and personalities
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks in a fast‑paced environment
• Typing speed of at least 35 WPM with accuracy
• Good eyesight, color recognition, and hearing
• Experience with Adobe Creative Suite & Canva preferred
  • InDesign and/or Photoshop experience strongly desired
  • Enfocus Pit Stop Pro experience a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.