CSR Supervisor-Glynn Care Center

Who we are.

We protect lives.

The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Work witha Dynamic and Diverse Team
  – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

M-F work schedule==13 paid holidays==Excellent benefit package

All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Supervises, guides, and instructs the work assignments of subordinate staff for busy Health Department HIV/AIDS Clinic in Brunswick. This position is a working manager position and the incumbent will be expected to work along side subordinate staff when necessary. Communicates with the general public, internal and external customers to provide information and recommendations targeted to meet customer expectations. This position will require the incumbent to exhibit critical thinking to resolve complicated issues and situations involving customer service and employee management in compliance with governing policies, procedures and laws in response to customer needs.

Supervisory responsibilities include, but are not limited to, managing subordinate staff, maintaining the schedule, address and resolve customer service issues and complaints, support the CSR staff and conduct the duties of a CSR when needed.

Performs job responsibilities with minimal supervision

Serves as job expert or organization resource in assigned areas

Answers telephone and give information to callers, take messages, or transfers calls to appropriate individuals

Arranges conferences, meetings, and travel reservations for office personnel

Completes forms in accordance with organizational procedures

Composes, types, and distributes meeting notes, routine correspondence, and reports

Maintains confidential information

Completes tasks and assignments associated with administrative support functions (ie, licensure, purchasing, records management, inventory, or similar function)

Supervise assigned staff

Communicates with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 3 (GST
122).

Preferred qualifications:

3-5 years prior experience in Practice Management/Medical Office. Experience in coding/billing, medical records. Prior HIV experience preferred.

For more information on the State of Georgia Benefits visit (Use the "Apply for this Job" box below)./

• 13 Paid…