Service Advisor

Service Advisor

We are hiring a Service Advisor to work one‑on‑one with our clients. Your job will be to advise customers on the available parts and service options for their equipment. Gain extensive product knowledge and provide friendly, honest guidance.

Salary: $22.00–$27.00 DOE.

Hours:

Monday–Friday, 7am–5pm. Full‑time.

• Greet customers and maintain a positive customer relationship throughout the entire experience to ensure repeat business.
• Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
• Schedule all service work and provide supervision of administration and warranty.
• Communicate with the Parts team for the technicians’ parts needs and verify that the parts are entered properly on service orders.
• Communicate effectively to customers regarding technicians’ findings.
• Maintain and manage workload in a fast‑paced work environment with an emphasis on multi‑tasking.

Most working hours are spent sitting and working on a computer. Some areas may be hazardous and/or dirty; proper safety protective gear should be worn as needed. The noise level is usually moderate but can occasionally be loud. The employee must occasionally stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms;

climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to twenty pounds.

Previous experience working in automotive or construction industry preferred.

• Excellent customer service, interpersonal, and communication skills (verbal and written).
• Ability to manage heavy phone volume with strong data entry skills and attention to detail.
• Strong organizational skills, attention to detail, and competence with computer related programs.
• Professional and hardworking with a customer‑friendly approach to service.
• Comfortable working in a team setting.
• Ability to learn company‑designated software in a reasonable time allotted.

Service Department Manager.

• Health, dental, life & disability policies.
• Employee discounts.
• 401(k) plan with company match.
• Flexible spending account.
• Paid holidays & vacation.
• Training & advancement opportunities.