Quality Coordinator

Overview

We are seeking a highly organized and detail-oriented Quality Coordinator to join our team. This vital support role collaborates with staff and leadership to champion quality improvement initiatives across the organization. The Quality Coordinator is responsible for collecting data, identifying areas for improvement, and coordinating action plans to achieve performance targets, enhance service outcomes, and ensure satisfaction for both clients and staff.

• Collaborate with the Senior Leadership Team to develop reports and maintain accreditation standards.
• Partner with the Residential Director and team to improve compliance with RBWO standards.
• Work with leadership to update policies and procedures and ensure alignment with quality improvement goals.
• Coordinate data collection for performance-based indicators tied to contracts, grants, and MOUs.
• Lead the collection and analysis of Customer and Employee Satisfaction Surveys.
• Assist with quality improvement committees, maintain records, and distribute required reports.
• Provide training and guidance to staff on quality standards, best practices, and regulatory requirements.
• Stay informed on industry trends, regulations, and quality standards.

• Preferred bachelor’s degree in Human Services, Organizational Management, Business Administration, or a related field, or equivalent work experience.
• Proficiency in computer skills to create detailed reports, plans, and tracking formats.
• Strong written and verbal communication skills, with the ability to communicate effectively one-on-one and in small groups.
• Ability to work both independently and collaboratively with others.
• Knowledge of regulatory, certification, and accreditation standards.
• Commitment to excellence in services and continuous quality improvement.
• Highly organized, efficient, and able to work under pressure to meet deadlines.

If you are a proactive individual with a passion for quality improvement and a commitment to excellence, we encourage you to apply.