Crisis Care Specialist

Job Summary:

Under general supervision, provides direct support, crisis intervention, de-escalation, and safety services to individuals receiving crisis stabilization and behavioral health services. Functions as a leader in promoting a No-Force-First recovery environment through therapeutic engagement, observation, crisis response, and support strategies designed to reduce the use of restrictive interventions. Assists in maintaining a safe, secure, and recovery-oriented environment for individuals, visitors, and staff.

Essential Functions:

Provides and promotes a No-Force-First, recovery-oriented, trauma-informed treatment environment.

Assists with admissions, discharges, transfers, and transitions of individuals receiving services.

Conducts ongoing observation and monitoring of individuals and reports significant changes in behavior, functioning, or condition.

Provides support and encouragement to assist individuals in achieving recovery goals and community integration.

Collaborates with individuals to build natural supports and strengthen meaningful life roles and relationships.

Responds promptly and effectively to behavioral health crises and emergency situations.

Implements verbal de-escalation techniques and other interventions designed to prevent escalation.

Assists with restrictive interventions when necessary and in accordance with agency policies and CPI standards.

Conducts room and environmental safety checks to identify and eliminate potential hazards.

Ensures living and treatment areas remain clean, safe, organized, and conducive to recovery.

Completes required clinical, incident, and operational documentation accurately and timely.

Maintains awareness of individual treatment plans and behavioral support strategies.

Communicates effectively with interdisciplinary team members regarding individual needs and safety concerns.

Maintains confidentiality and complies with HIPAA and agency standards.

Assists with transportation and community-based activities as assigned.

Participates in required training, competency validation, and professional development activities.

Performs other related duties as assigned.

Required Knowledge &

Skills:

Knowledge of behavioral health recovery principles and trauma-informed care.

Knowledge of crisis intervention and de-escalation techniques.

Knowledge of DBHDD service guidelines and applicable program requirements.

Knowledge of law enforcement, safety, and security principles and procedures.

Knowledge of confidentiality requirements and HIPAA regulations.

Knowledge of CPI standards and behavioral intervention strategies.

Knowledge of standard computer applications and electronic documentation systems.

Ability to communicate effectively both verbally and in writing.

Ability to remain calm and focused during crisis situations.

Ability to adapt to changing environments and priorities.

Ability to maintain professional relationships with individuals, families, staff, and community partners.

Ability to observe, assess, and report changes in behavior and functioning.

Ability to follow established policies, procedures, and safety protocols.

Ability to accurately complete required documentation.

Ability to work independently and as part of an interdisciplinary team.

Ability to work various shifts including evenings, weekends, holidays, and emergencies when needed.

Primary Responsibilities, but not limited to:

Crisis intervention and de-escalation services.

Behavioral observation and monitoring.

Safety and security support.

Admission, discharge, and transfer assistance.

Documentation and record maintenance.

Recovery support and skill-building activities.

Environmental and room safety inspections.

Interdisciplinary team collaboration.

Emergency response and incident support.

Consumer advocacy and engagement.

Competencies:

Communication Accountability and Responsibility Cooperation and Teamwork Customer Service Dependability Flexibility Initiative Crisis  Management Safety Awareness Professionalism Judgment Stress  Management Quality of Work Problem Solving Required

Education & Experience:

High School Diploma or equivalent.

Minimum two (2) years of behavioral health experience; crisis services experience preferred.

Valid Georgia driver’s license.

Ability to obtain and maintain all required certifications and competencies.

Upon appointment to the position, the employee assumes responsibility for meeting and maintaining all minimum qualification requirements, including applicable certifications, licenses, continuing education, competency…