Tier 1 Helpdesk Support

Day-to-Day Responsibilities

• Provide first‑level desktop support for end users, including hardware, software, and connectivity troubleshooting.
• Assist with workstation setup, configuration, and basic imaging activities.
• Support ticket resolution by documenting issues and updates within the ticketing system.
• Collaborate with IT team members to maintain workflow efficiency and minimize downtime.
• Deliver clear communication and customer service to ensure a positive end‑user experience.
• Provide patient, solutions‑oriented customer support to end users throughout the workday.
• Prioritize incoming tickets and tasks to stay on track in a fast‑paced environment.
• Maintain accuracy in troubleshooting steps, documentation, and system updates.
• Work closely with team members and IT staff to resolve issues and support ongoing initiatives.

• 1–2 years of experience in a desktop support, help desk, or PC technician role.
• Ability to troubleshoot hardware and software issues in a professional, customer‑focused manner.