Tier 1 Helpdesk Support
Job in
Brunswick, Glynn County, Georgia, 31521, USA
Listed on 2026-02-15
Listing for:
Insight Global
Full Time
position Listed on 2026-02-15
Job specializations:
-
IT/Tech
HelpDesk/Support, Desktop Support, Technical Support, IT Support
Job Description & How to Apply Below
Day-to-Day Responsibilities
- Provide first‑level desktop support for end users, including hardware, software, and connectivity troubleshooting.
- Assist with workstation setup, configuration, and basic imaging activities.
- Support ticket resolution by documenting issues and updates within the ticketing system.
- Collaborate with IT team members to maintain workflow efficiency and minimize downtime.
- Deliver clear communication and customer service to ensure a positive end‑user experience.
- Provide patient, solutions‑oriented customer support to end users throughout the workday.
- Prioritize incoming tickets and tasks to stay on track in a fast‑paced environment.
- Maintain accuracy in troubleshooting steps, documentation, and system updates.
- Work closely with team members and IT staff to resolve issues and support ongoing initiatives.
- 1–2 years of experience in a desktop support, help desk, or PC technician role.
- Ability to troubleshoot hardware and software issues in a professional, customer‑focused manner.
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