Tier 1 Desktop Support

• Provide first-level desktop support for end u , including hardware, software, and connectivity troubleshooting.

• Assist with workstation setup, configuration, and basic imaging activities.

• Support ticket resolution by documenting issues and updates within the ticketing system.

• Collaborate with IT team members to maintain workflow efficiency and minimize downtime.

• Deliver clear communication and customer service to ensure a positive end-user experience.

• Provide patient, solutions-oriented customer support to end u throughout the workday.

• Prioritize incoming tickets and tasks to stay on track in a fast-paced environment.

• Maintain accuracy in troubleshooting steps, documentation, and system updates.

• Work closely with team members and IT staff to resolve issues and support ongoing initiatives.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

• 1-2 years of experience in a desktop support, help desk, or PC technician role.

• Ability to troubleshoot hardware and software issues in a professional, customer-focused manner.
Strong customer service skills

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.