MES Analyst

Job Overview

Georgia-Pacific LLC is looking for a MES (Manufacturing Execution Systems) Analyst to join Digital Manufacturing team. This is a junior/mid-level role ideal for individuals to be part of the dynamic support team. In this role, you will be responsible for maintaining the smooth functioning of manufacturing applications, collaborating with designers, the Manufacturing Support lead, team members, and developers to deliver uninterrupted Manufacturing App support that enhances user experience and drives business goals.

The Digital Manufacturing Support team provides Tier 1 support for manufacturing applications across Georgia-Pacific's operations. The team includes Manufacturing Systems Analysts located in the United States and India who work together to support business-critical manufacturing systems, resolve production issues, and maintain application availability.

The team partners with business stakeholders, application delivery teams, infrastructure teams, and external vendors to support manufacturing technologies, application deployments, and continuous improvement initiatives. Team members contribute to the stability, performance, and enhancement of manufacturing applications used across the enterprise.

Location:

Brunswick, GA Onsite 4 Days Per Week.

• Provide production support for Manufacturing Execution Systems (MES) and related manufacturing applications
• Investigate, troubleshoot, and resolve application incidents and service requests in a timely manner
• Collaborate with Manufacturing Support Leads, Delivery Managers, developers, and other support team members to resolve production issues across multiple facilities and business units
• Provide Level 1 and Level 2 application support
• Support applications during deployment and hypercare periods
• Develop and maintain support documentation, standard operating procedures, and knowledge articles
• Assist in training team members and end users on support processes and application functionality
• Guide users through established support processes to ensure efficient issue resolution
• Coordinate with site infrastructure teams, vendors, and other stakeholders to resolve issues related to digital signage platform
• Participate in application enhancements, deployments, and continuous improvement initiatives to increase business value and operational effectiveness

• Experience as a Business Analyst / Business Systems Analyst supporting technology-enabled process improvement initiatives
• Experience in manufacturing processes and operations
• Experience in IT service management processes and frameworks, including ITIL principles
• Experience using ticket management systems such as Service Now
• Willingness to travel up to 25%
• Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

• 2-5 years’ experience supporting Manufacturing Execution Systems (MES)
• 2-5 years’ experience with Microsoft SQL server, including querying and troubleshooting
• Experience with Process Control Logic (PLCs)
• Experience supporting digital signage platforms, including content management, operational communications, KPI displays, and user adoption within manufacturing environments
• Experience supporting manufacturing or industrial software applications in a production environment
• Experience with application deployments, system integrations, or continuous improvement initiatives

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength – focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please  for additional information. (For Illinois E‑Verify information , aquí, or tu).