Network Support Technician; Government

Role Overview

Network Support Technician (NST) provides onsite and remote Tier 2 support for IT issues, including hardware, software, applications, network diagnostics, and cloud services. The role requires prompt action and quick resolution to minimize downtime. The NST reports to an Area Technical Lead and provides IT Field Operations support for 24x7 LANs and associated applications.

Provide LAN administrator support, install and configure network communication devices, servers, and network storage arrays. Support network attached devices, mobile and wireless devices, and assist in testing and maintaining server configurations and related security patches.

The ideal candidate will have 1+ years of IT‑related support experience, preferably in a helpdesk or customer support role. They will have demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues. The candidate will also have excellent team skills, attention to detail, and the ability to work with minimal supervision.

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
• Associate Degree or equivalent experience
• 1+ years of IT‑related support experience, preferably in a helpdesk or customer support role
• Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
• General knowledge of network products and systems
• Experience in a rapid‑paced, time‑sensitive, high‑quality environment
• Must have excellent team skills and collaboration skills
• Attention to detail and follow‑through
• Ability to work with minimal supervision

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require
• Adoption Reimbursement
• Disability Benefits
• Life and Accidental Death Insurance
• Supplemental benefit programs
• Employee Assistance Programs
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories