Technical Support

Georgia-Pacific is seeking an IT Support Specialist to join our team in Brunswick, Georgia. In this role, you will help ensure the reliability, performance, and security of the technology systems that support Brunswick mill operations. Working closely with site operations, process control, automation, and enterprise technology teams, you will solve technical challenges, support critical manufacturing systems, and help create value through technology.

The Brunswick IT team partners with mill operations, engineering, process control, and enterprise technology organizations to deliver reliable IT and OT solutions that enable safe, efficient, and profitable manufacturing. Our team is responsible for supporting infrastructure, end-user technologies, industrial systems, and operational technologies that are critical to mill performance.

• Deliver reliable IT and operational technology (OT) support that enables safe, efficient, and productive mill operations
• Troubleshoot and resolve hardware, software, infrastructure, and industrial technology issues while identifying root causes and implementing sustainable solutions that improve reliability
• Support and maintain critical technology systems, including end-user computing, servers, security and production camera platforms, sensors, and connected operational technologies
• Partner with operations, process control, engineering, cybersecurity, networking, and enterprise technology teams to implement solutions that meet business and manufacturing needs
• Drive continuous improvement through standardization, knowledge sharing, problem solving, and operational excellence initiatives that enhance technology performance and user experience
• Translate business needs into practical technology solutions while supporting company standards, cybersecurity requirements, and a culture of safety and stewardship

• Experience doing incident management and problem resolution utilizing a ticketing platform (e.g., Service Now, Zendesk, Solarwinds)
• Experience with administering and troubleshooting camera systems (e.g. Genetec, Milestone, Axis)
• Hands‑on experience supporting a diverse technology stack (Windows desktop and server, tablets, peripherals, network technologies, Active Directory, etc.)
• T rouble shoot issues, implement solutions, and document
• Willing and able participate in a rotating 24/7 on‑call support schedule
• Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

• Industry technical certifications (Network+, Security+, CCNA, VMware, etc.)
• Experience working with virtualized environments (Servers, Hosts, Endpoints)
• Experience with cyber hygiene best practices around endpoint management, network segmentation, password management, etc
• Experience in IT/OT support in a manufacturing environment

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value, and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location.

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Georgia‑Pacific (GP) is among the world’s leading manufacturers of bath tissue, paper towels, napkins, tableware, paper‑based packaging, office papers, cellulose, specialty fibers, nonwoven fabrics, building products, and related chemicals. You may recognize consumer brands like Angel Soft®, Brawny®, and Dixie® on retail shelves and en Motion® towels, Compact® bath tissue, and Smart Stock® cutlery dispensers when you are away from home.

As a Koch company, we create long‑term value using resources efficiently to provide innovative products and solutions that meet the needs of customers and society while…