Tier 2 PC Technician
Listed on 2026-09-06
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Tier 2 Desktop Support Specialist
Required skills and experience: 2+ years Tier 2 desktop support experience, CompTIA A+ certification (required), experience working from a ticket queue, strong break/fix background (PCs, devices, peripherals), comfortable supporting end users in person, ability to work independently with minimal ramp-up.
Nice to have skills and experience:
Security+ certification, hospital/healthcare system experience (highly preferred).
Job description:
Work tickets submitted by end users through the ticketing system, documenting issues, troubleshooting steps, and updates accurately. Provide hands-on break/fix support, including replacing computers and devices. Deliver on-site desktop support in a fast-paced hospital environment. Prioritize incoming tickets and tasks to minimize downtime and maintain workflow efficiency. Deliver clear, patient, and solutions-oriented customer service to ensure a positive end-user experience. Collaborate closely with IT team members and staff to resolve issues and support ongoing initiatives.
Maintain accuracy in troubleshooting, documentation, and system updates. Rotate between campuses, with Camden rotation once a month or every other month.
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