Experienced IT Support Technician

Benefits:

• Company parties
• Dental insurance
• Free food & snacks
• Paid time off
• Vision insurance

Coastal Computer Consulting LLC is looking for an experienced IT Support Technician to join our growing team in Brunswick, GA.
This is not an entry-level position, we're looking for candidates with a minimum of 3 years of hands-on, professional IT support experience. If you love technology, thrive on solving problems, enjoy working directly with clients, and have the professional experience to back it up, we want to hear from you!

• Provide hands-on technical support for hardware, software, and network issues
• Diagnose and troubleshoot desktop, laptop, printer, and peripheral device problems
• Install, configure, and maintain operating systems and business applications
• Set up and support network infrastructure including routers, switches, wireless networks, and firewalls
• Support Microsoft 365 and other common business technology platforms
• Respond to help desk tickets and client service requests in a timely and professional manner
• Provide both remote support and onsite support at client locations
• Perform routine system maintenance, updates, and security patching
• Document technical issues, resolutions, and IT procedures
• Communicate technical issues clearly to both technical and non-technical users
• Resolve 90%+ of client issues on first contact whenever possible
• Maintain a 98%+ client satisfaction rating
• Hit monthly goals with integrity, not shortcuts

• Minimum 3 years of professional, hands-on experience in IT support, help desk, MSP, or a client-facing technical support role is required. Candidates without this experience will not be considered.
• Proficiency with Windows operating systems
• Working knowledge of networking concepts including TCP/IP, DNS, DHCP, and VPNs
• Experience troubleshooting hardware, software, connectivity, printers, and common business applications
• Strong troubleshooting and problem-solving skills
• Ability to communicate professionally with clients in person, by phone, and remotely
• Ability to explain technical issues clearly to non-technical users
• A proactive, client-first attitude
• Ability to work independently and manage multiple priorities
• Ability to lift and carry equipment up to 100 lbs
• Employment is contingent upon successful completion of a background check

Experience with any of the following is a plus:

• Managed Service Provider (MSP) environments
• Microsoft 365 administration
• Active Directory and/or Microsoft Entra
• Google Workspace
• Business networking equipment, firewalls, and wireless networks
• RMM, PSA, or IT ticketing platforms
• Cybersecurity and endpoint protection tools

Coastal Computer Consulting LLC is a trusted IT services provider serving businesses throughout Brunswick, GA and the surrounding coastal region. Our clients rely on us for dependable, responsive technology solutions that keep their operations running smoothly.

We pride ourselves on a collaborative team culture where technicians are trusted to take ownership, solve problems, support one another, and provide an excellent experience for our clients.