Program Manager

Job Summary

Manages and directs the clinical activities and daily operations of a comprehensive behavioral health program. Oversees the program’s policies regarding participant involvement, requirements and staff expectations. Supervise, plan and evaluate work activities of assigned staff.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for supervision, management and day to day operations of Behavioral Health Services.
• Directs all programs and ensures services are timely, customer-oriented and evidence-based.
• Establishes program goals, strategies and priorities.
• Strives for outcomes and organization efficiency.
• Facilitates communication within the unit(s)/agency on a specific case level as well as on a procedure/policy level.
• Oversees the program planning, budget development and evaluation activities.
• Attends Team meetings.

• Monitors services for compliance and quality assurance.
• Evaluates, facilitates and monitors documents in Electronic Medical Record.
• Ensures behavioral health services are in full compliance with applicable accreditation/statutory/contract requirements.
• Participates in and supports internal quality and compliance audits and associated corrective actions necessary to bring programs in compliance.
• Works in partnership with QI Director to promptly address any external audit findings requiring corrective action.
• Communicates and trains supervisors and staff regarding changes in policies and procedures pertaining to quality and compliance.
• Makes recommendations for policy/procedure development and/or revision and advocates for changes as appropriate. Ensures uniform interpretation of program policy and procedures.
• Conducts research required in planning and evaluating the program.

• Provide programmatic guidance to staff.
• Supervises staff, monitoring and coaching productivity measures
• Manages staff and directs administrative activities for a social services delivery program.
• Conducts staff performance evaluations and ensures all job descriptions and evaluations are competency-based.
• Builds and encourages a cooperative team-oriented environment within unit(s).
• Directs and reviews work assignments.
• Interviews, hires, directs, trains, evaluates the performance of, and when necessary, disciplines and discharges social services employees.
• Works with HR to follow best practices for workers’ compensation, and safety.
• Ensures staff participation in safety training, health and wellness programs.
• Assists HR as needed in resolving employee grievances/disputes.
• Collaborates with HR and SMT efforts to attract, hire and retain diverse talented employees within the BH workforce.

• Utilizes data and management reports with direct reports to set targets and evaluate quality, effectiveness, efficiency, financial performance and/or compliance, including use of Key Performance Indicators (KPI) and Balance Scorecard.
• Utilizes national benchmark data, when available to establish organizational performance data.

• Recommends, creates, evaluates and participates in staff development.
• Trains, motivates and promotes skills development among behavioral health program staff.
• Ensures training and supervision is embedded in Gateway’s onboarding process for new BH staff.
• Participates in and contributes to quarterly Leadership Training.

• Communicates in a manner that is clear, concise and facilitates the organizations goals, both orally and written.
• Responds to internal and external customers by returning phone calls and emails promptly.
• Builds and maintains effective working relationships with other agencies, assures coordination of services, and increases public awareness and support.
• Conducts outreach to increase public awareness and support for specialized program area.

Performs job responsibilities with minimal supervision.

Required Knowledge &

Skills:

• Knowledge of agency’s vision, mission statements, and history.
• Knowledge of agency’s policies, procedures, goals, and…