Quality Control Manager

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Government Services, LLC, an Alaska Native Corporation, offers an experienced and effective team providing high quality staff augmentation, administrative management, project/program management, and education and training services to all federal agencies.

Summary:

The Quality Control Manager (QCM) is responsible for developing, implementing, and maintaining the Contractor's Quality Control (QC) program in support of Enterprise Health Unit Services (EHUS) across all FLETC locations. Serving as the central authority for quality assurance and performance management, the QCM ensures all services are delivered in strict compliance with the Performance Work Statement (PWS), Quality Assurance Surveillance Plan (QASP), and Performance Requirements Summary (PRS).

The QCM provides independent oversight of clinical and operational performance, identifies trends and deficiencies, and implements corrective actions to ensure continuous improvement and adherence to acceptable quality levels (AQLs). This role interfaces directly with Government stakeholders, including the Contracting Officer (CO) and Contracting Officer's Representative (COR), and ensures all reporting, inspections, and corrective actions are executed in accordance with contract requirements and timelines.

Responsibilities

Essential Job Functions:

* Quality Control Program Management

* Develop, implement, and maintain the Contractor's Quality Control (QC) Plan in compliance with contract requirements

* Ensure alignment between QC program and Government QASP surveillance methods and PRS performance standards

* Establish measurable quality objectives, inspection protocols, and reporting mechanisms

* Performance Monitoring and Evaluation

* Conduct routine and random inspections of clinical and operational services across all sites

* Monitor contractor performance against AQL thresholds and PRS metrics, ensuring compliance with contract standards

* Maintain detailed documentation of inspections, findings, and performance trends

* Deficiency Identification and Corrective Action

* Identify performance deficiencies through audits, inspections, and data analysis

* Perform root cause analysis and develop corrective action plans

* Track corrective actions through completion and validate effectiveness

* Coordinate with site leadership to ensure timely resolution of deficiencies

* Reporting and Documentation

* Prepare and submit required quality and performance reports, including:

* Monthly and periodic quality reports

* Inspection logs and audit documentation

* Support documentation for Contract Discrepancy Reports (CDRs)

* Ensure all reports are accurate, complete, and submitted within required timelines

* Government Interface and Compliance Support

* Serve as the primary quality assurance liaison to the CO, COR, and Medical Liaison Officer (MLO)

* Support Government-led inspections, audits, and performance reviews

* Provide data, analysis, and documentation to support Government surveillance activities

* Multi-Site Oversight and Coordination

* Oversee quality control activities across all FLETC locations (Glynco, Artesia, Charleston, Cheltenham)

* Conduct site visits and coordinate with Clinic Managers and staff to ensure consistent quality standards

* Standardize processes and ensure uniform implementation of QC procedures across all sites

* Training and Continuous Improvement

* Provide training and guidance to staff on quality standards, procedures, and compliance requirements

* Promote a culture of continuous improvement and accountability

* Identify opportunities to enhance efficiency, reduce risk, and improve service delivery outcomes

* Risk Management and Compliance Assurance

* Identify operational and clinical risks and implement mitigation strategies

* Ensure compliance with all applicable regulatory, contractual, and accreditation requirements

* Monitor trends and proactively address potential performance issues before escalation

Qualifications

Necessary Skills and Knowledge:

* Formal training or demonstrated knowledge in:

* Healthcare quality assurance and…