Customer Service Representative - Crispen

Current job opportunities are posted here as they become available.

Our number one priority is to serve customer needs in a courteous and professional manner.

Our CSRs are not just cashiers. Our CSRs are required to do the following.

• Provide a friendly greeting to all customers upon entering the store or on the phone.
• Get to know your customers, learn, and use their name.
• Go out of your way to make customers feel important and valued.
• Move quickly to provide fast yet, friendly service.
• Help people buy by pointing out promotional items and suggestive sell to customers when appropriate.
• Thank customers for their business and invite them back.

Without our customers we would not be in business. It’s imperative that they receive 100% of our attention and we show appreciation for their business.

Additional responsibilities include:

• Restrooms:
  Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked.
• Trash Cans:
  Emptied, clean and bags tucked out of site.
• Doors, windows, walls, shelves, and sills.
• Floors:
  Sweep and mop, free of trash, spills, and stains.
• Coolers:
  Doors and shelves cleaned free of stains and spills.
• Rugs:
  Swept and free of trash.
• Transaction Counter:
  Clean and organized. Remove items not for sale.
• Shelves:
  Clean and dust free.
• Food Service Area:
  Equipment and prep area clean and organized.
• Back office and cooler neat and organized.
• Coffee and Fountain Area:
  Clean, free of spills and trash.
• Merchandise:
  Clean and dust free.
• Parking Lot:
  Swept and free of trash, oil, gas spots, cigarette butts, and weeds.
• Windows & Doors:
  Clean, no faded or unauthorized signs.
• Entrance Sidewalk:
  Clean, stain and trash free.
• Trash Cans:
  Clean, not overflowing, and bags tucked out of site.
• Fuel Islands:
  Clean dispensers and nozzles.
• Squeegies & towels on all islands, windshield buckets clean and full.
• Stock, front, and face all merchandise.
• All merchandised priced.
• Cooler fronted and labels faced.
• Stock fountain, cooler, and freezer, condiments.
• Brew Coffee.
• Check and remove out of date merchandise.
• Move and build displays.
• Sales Counter:
  Proper Cig. display, products priced.
• Stock lottery supplies and cigarettes.
• Change bag in box syrup on fountain.

• Proper cash & credit card, refund, and shift procedures including cash drops and safe operations.
• Basic math computation to count back change.
• Adhere to policies on age restricted product sales.
• Inventory Control: observe and react to shoplifters and gas theft.

• Maintain safe environment – gas spills, emergency stop, slips, falls, lifting procedures.
• Attend store meetings and view website.
• Log and report maintenance issues to manager immediately.

Ability, Education, and/or Related Work History

• Must be in physically good shape and able to lift, bend, and stand up to eight hours.
• Must be able to bend, squat, twist, stoop, kneel and reach forward.
• Must be able to work in a cooler at a temperature of 32 degrees.
• Must be able to lift 50 lbs.
• Must be able to push, pull 45 lbs.
• Must be able to do basic math.
• Must be able to speak, read and write English and communicate with customers in English.
• Be able to climb a two to five foot ladder and maintain balance to clean windows and stock and arrange coolers and shelves, hang and/or change signs in and around store.
• Must be able to react to a fire by lifting a fire extinguisher weighing 10 pounds and moving it to the fire area.