Accounts Receivable Manager

Description

STARC Systems is seeking a motivated, detail-oriented Accounts Receivable Manager to join our Finance team and own the Company's order-to-cash process. This role is responsible for customer invoicing, collections, cash application, customer account maintenance, reporting, month-end close support, and continuous improvement of Accounts Receivable operations in a fast-paced manufacturing environment. Based on the current draft, the role reports to the Controller and owns key AR processes that support cash flow, customer account accuracy, and financial controls.

This position serves as the subject matter expert for Accounts Receivable activities and provides functional leadership across the order-to-cash process. While the role does not have direct people-management responsibilities, it acts as the primary escalation point for complex collection matters, customer account issues, payment disputes, credit concerns, and AR-related process improvements. The role partners closely with Sales, Customer Service, Operations, Shipping, and Finance to drive timely collections, resolve issues, improve processes, and support business objectives.

Success in this role means invoices are accurate, cash is applied timely, collections follow-up is disciplined, customer issues are resolved professionally, and Finance leadership has clear visibility into aging, cash flow, collection priorities, and customer payment trends. The ideal candidate is proactive, organized, accountable, and able to operate independently while driving continuous improvement across the Accounts Receivable function.

The essential functions include, but are not limited to the following:

• Prepare and process customer invoices using sales orders, shipping documentation, pricing terms, tax requirements, and customer-specific billing instructions.
• Review sales and shipment documentation to ensure accurate and timely invoicing.
• Process invoice corrections, credit memos, account adjustments, and customer statements in compliance with company policies.
• Maintain customer account records, including billing contacts, payment terms, credit limits, tax exemption certificates, and invoicing requirements.
• Reconcile customer accounts and resolve billing discrepancies, short payments, and unapplied or misapplied cash.
• Support customer credit reviews, credit limit monitoring, and payment term administration.

• Monitor accounts receivable aging and perform collection activities on past-due accounts to deliver timely cash collections.
• Maintain accurate collection records, including payment commitments, customer communications, and follow-up actions.
• Resolve customer payment issues, billing inquiries, disputes, and account discrepancies through professional communication and collaboration.
• Partner with Sales, Customer Service, Operations, Shipping, and Finance teams to address invoice and payment-related issues.
• Escalate collection risks, unresolved disputes, delinquent accounts, and credit hold recommendations as appropriate.
• Apply customer payments accurately and timely, including ACH, wire transfers, checks, credit cards, and other payment methods.
• Process and record cash receipts within the ERP system and perform cash application and reconciliation activities.
• Research and resolve unapplied cash, short payments, over payments, remittance discrepancies, and other payment exceptions.
• Process customer credit card payments and maintain supporting documentation for cash receipt transactions.
• Deliver high-quality customer service while supporting cash flow objectives, financial controls, and collection performance goals.