Supervisor - Field Customer Service

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* Job Title:

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* ** Supervisor - Field Customer Service
** Department:  ELECTRIC T&D OPERATION

Reports to:

Senior Manager - Regional Operations

Location:

** In Office**, Brunswick, METhe base salary range for this position is dependent upon experience and location, ranging from: $87,673 - $109,500
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* What We Offer:

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* ** Competitive benefits and growth opportunities**
* ** Generous performance‐based bonuses**
* ** 12% 401(k) match**
* ** Comprehensive health, dental, and vision insurance**
* ** Tuition reimbursement**
* ** Professional development and clear career‐advancement pathways
**** For more information, please visit:
Benefits - Avangrid
**** Job Summary
** Plans, directs and supervises customer service functions including billing, credit, customer service contact, specialty and meter services, and collection activities. Supervises customer service activities to provide efficient, economic services to customers.
** Key Responsibilities
*** Plans, schedules, directs and appraises work of direct reports and/or contingent workers. Leads the activities of a team of customer service representatives and meter services.
* Ensures compliance with applicable rules, regulations, policies and guidelines.
* Manages department budget, maintains cash controls, and directs employee hiring process.
* Handles media contacts and complaints from the MPUC. Assists Engineering and Marketing- coordinates field activities regarding installation and startup of large meter services and tie-over as well as provides input on design.
* Investigates shared meter, switched meter problems and theft of electrical services. Handles customer and electrical inspector complaints/inquires.
* Handles high profile accounts relating to credit, customer satisfaction and/or billing issues. Assures Service Quality Measures are achieved. May assist with restoration efforts during a storm.
* Participates in safety programs and responsible for results. Ensures the safety of all employees, the general public, contractors and Company facilities.
* Assist with restoration efforts during storm and other emergencies.
** Required Qualifications
*** Education & Experience

Required:

+ Associates Degree with a minimum of 7 years relevant experience or High School/GED with the completion of the relevant progression program and 10 years relevant experience required.  + Knowledge of the union contract is desired.  +

Experience with collections activities.
* Skills/Abilities:  + Knowledge and experience with CIS, SAP, WMS, CSS, and Smartmap systems.  + Microsoft Office skills.  + Good verbal and written communication skills.  + Strong customer service ability.  + Strong leadership skills.
** Preferred Qualifications
*** Bachelors Degree with a minimum of 4 years relevant experience preferred.
* Prior supervisory and customer service experience is preferred.
* Delivering for the Business:  + Global view of the Business
- Competent  + Achieving Results and Continuous Improvements
- Competent  + Initiative
- Competent  + Innovation & Creativity
- Competent
* Global Relationships:  + Flexibility & Globalization
- Competent  + Customer Focus
- Competent  + Communicating & Influencing
- Competent  + Team Work
- Advanced
* Managing People:  + Team Management
- Competent  + Developing Others
- Competent
** Competencies
* ** Growth & Continuous Improvement
* Initiative & Change
* Focused on Results
* Customer Centric (internal and/or external)
* Communication* Collaboration
* Leadership (people managers/leaders)#LI-AV1
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