Lead Teller

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full time Brunswick, ME, US

30+ days ago Requisition

Salary Range: $24.00 To $26.00 Hourly

Northeast Bank is a Maine-based, full-service community bank and a national commercial real estate lender with offices in Boston, New York, and LA. We are looking for motivated and talented individuals who want to make an impact in a growing company that cares about its employees, customers, and the communities it serves. Northeast Bank provides competitive compensation and benefits, including generous PTO.

If you are looking for a growing organization that prioritizes its employees, we encourage you to apply.

POSITION SUMMARY: Responsible for leading the daily operations of a full-service Banking Center with a primary responsibility of serving as the Bank’s first point-of-contact with customers who visit a Banking Center. Responsible for accurately processing retail and commercial financial transactions, researching and servicing customer service needs, providing observational coaching to Tellers and Senior Tellers, assisting customers with selecting products and services based on their financial needs and/or referring customers to other product specialists within the Bank, as appropriate.

Assists the Banking Center Manager by performing assigned tasks and functions that ensure operational excellence, a best-in-class customer experience, and compliance with established Bank policies and procedures.

RESPONSIBILITIES:

• Processes retail and commercial financial transactions, including deposits, withdrawals, transfers, loan payments, and cashing checks.
• Provides customers with basic account information, such as account balances, due dates, and/or recent account activity.
• Maintains knowledge on all the Bank’s product and service offerings to effectively assist customers with their financial needs and make recommendations to each customer served.
• Proactively generates consumer and small-business deposit account, and small-business loan referrals.
• Promotes a sales and service culture which aligns with both the strategic, financial, and operational objectives of the bank.
• Supports an environment that promotes providing a level of care that makes customers feel welcomed, appreciated, significant, and engaged.
• Answers customer inquiries and takes on researching and servicing complex customer needs, including managing difficult or emotional customer situations. Refers customers to the Banking Center Manager, or proper service area for issues that cannot be resolved.
• Leads Tellers/Senior Tellers through observational coaching to be able to assess customer and prospect needs and recommend appropriate solutions to further developing their overall skillset.
• Assists Banking Center Manager with on-boarding and training of Tellers/Senior Tellers.
• Ensure banking center compliance for all security, safety, and audit procedures.
• As required, assists customers in accessing safety deposit boxes.
• Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
• Cross-trained on account opening procedures for when staffing levels warrant.
• Contributes to the fulfillment of Banking Center Sales and service goals.
• Answers and assists incoming callers with questions and requests; routes callers appropriately.
• As directed, sorts and distributes work from other Bank offices, processes mail and overnight depository transactions.
• Records all transactions promptly, accurately, and in compliance with established Bank policies and procedures.
• Maintains an adequate cash drawer at all times, and in accordance with Bank…