Xfinity Retail Sales Consultant

Job Summary

$25.69+ Hourly – Salary is $18.00/hour Base + Targeted Commission. Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. As an innovator and leader, you will help customers experience our products and services while ensuring outstanding customer service. This role is ideal for a tech enthusiast eager to learn and grow.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service during all interactions.
• Meet or exceed sales targets and improve customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process all general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment, connecting products to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjust to a flexible work schedule, including evenings, weekends, and holidays as needed.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store constantly.

Comcast provides best‑in‑class benefits, including medical, dental, and vision coverage; day‑one benefits such as paid parental leave, tuition reimbursement up to $8,000 for full‑time employees, paid time off, and a 401(k) savings plan with up to 6% dollar‑to‑dollar matching. Additional perks include Comcast X‑finity courtesy services in Comcast serviced areas and discounts on Universal Resorts tickets.

• Understand our Operating Principles and use them as guidelines for how you do your job.
• Own the customer experience, think and act in ways that put customers first, offer seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff, be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team, make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System, joining huddles, making callbacks, and helping elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors, and our communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

• Customer‑Focused
• Workplace Organization
• Persuasion
• Teamwork
• Technical Knowledge
• Self‑Motivation
• Critical Thinking Problem Solving
• Communication
• Resilience
• Professional Integrity

Base Pay: $18.00/hour. Total Target Compensation (Base Pay plus Targeted Commission): $25.69/hour. Commission potential for those who overachieve sales targets.

High School Diploma / GED

2‑5 Years