Kitchen Inside Sales Support Job Brunswick area,Maine USA,Sales

Kitchen Inside Sales Support (Food Services)

REPORTS TO:

General Manager

SUPERVISES:

N/A

CLASSIFICATION:

Non-Exempt

POSITION SUMMARY:

To support the work of the kitchen design team by helping to generate purchase orders, communicate/coordinate with vendors/customers, quote materials, coordinate counter installs, schedule meetings, collect payments, invoice orders, showroom coverage.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. SAFETY: OUR TOP PRIORITY

Understands and follows all safety policies and procedures
Takes personal responsibility for their own safety and those working around them
Participates in safety huddles and uses our safety observation system: SOS
Report unsafe conditions and behaviors when recognized
Will use recommended PPE when and where it is required

2. Customer Service (CS)

Attain and maintain the highest level of customer service right stuff, right place, and right time, correctly billed.
Assist designers and customers with all phases of kitchen sales
Ensure compliance with Hancock Lumber Companys CS expectations and processes.
Address CS issues promptly and completely.
Comply with stated sales transaction processes and procedures (credits, refunds, etc.)
Generate monthly showroom schedule to ensure proper coverage

3. Kitchen Support

Seller related order placement support.
Place special orders and follow up to ensure accuracy and timeliness oforder delivery. Advises Sellers of any issues affecting commitment to the customer.
Scheduling deliveries and installations
Develops and maintains positive relationships with vendors; stays current on vendor product and pricing changes
Set up jobs in Bis Track
Check acknowledgements and enter into Bis Track
Check quotes
Process Co-op claims
Create POs
Set up Directs in POS

4. Product Knowledge

Maintain knowledge of all product lines, pricing changes and lead times for order delivery.
Able to provide assistance to customers related to product lines in the absence of Kitchen Designers if they are already serving another customer.
Work with GM on product lines.

5. Technology

Proficiency in the use of company computer applications.

6. Security and Asset Protection/Utilization

Ensure current pricing and codes on all products and protection of company assets.

7. Facilitate educational opportunities with staff

8. Policy Adherence

Follow all policies as outlined in the Policy Manual.

DESIRED EDUCATION/

EXPERIENCE:

High School Diploma. Post-secondary education preferred.

Experience in sales or service in the Kitchen and Bath industry preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

Able to process orders, make decisions and problem solve in a fast paced, changing work environment.

Proficiency in Microsoft applications as well as related Hancock computer software and applications.

Ability to communicate with customers, and employees, using verbal and written skills.

Ability to do basic arithmetic, read orders, follows instructions and complete forms.

Ability to perform Company computer applications.

Ability to communicate with customers, and employees using verbal and written skills.

Knowledge of safe work procedures.

REPETITIVE PHYSICAL DEMANDS:

Lift 60# from floor to waist; lift 40# from waist to shoulder.

Carry 60# over a distance exceeding 12 feet.

Push 60# in a wheeled cart.

Bend, stoop, or squat to floor level repeatedly.

Stand for long periods of time.

Sit for long periods of time.

Reach overhead to grasp materials.

Work inside a controlled environment. Must be able to go outside as required.

This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the job role. They may change, or new ones may be assigned at any time with or without notice.

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