Residential Installation & Service Technician

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets company standards/metrics, and completes necessary certifications and education for current role and for consideration for advancement.

• Perform installations and changes of service, adhering to company procedures, safe work practices, National Electric Code (NEC), National Electric Safety Code (NESC), and local ordinances.
• Complete all customer interactions and service calls.
• Troubleshoot the drop from the tap to the customer's equipment.
• Assess and design basic home networks using coaxial cable, Ethernet, Wi‑Fi, and MoCA based on customer needs.
• Record all work details timely for entry in the customer's account.
• Determine acceptability of service by reviewing testing results and adjust/fix service to provide the best possible service.
• Design Wi‑Fi network placement, consider channels, co‑channel interference, and channel utilization.
• Provide customer education on products, services, and device expectations.
• Maintain vehicle and equipment, report repair needs, keep inventory of CPE, and maintain installation tools.
• Use digital tools for work order management and diagnostics.
• Obtain appropriate licensing and background checks as required.
• Demonstrate judgment in decision‑making, problem solving, and project management.
• Perform work from high places, climb poles, and operate ladders and bucket trucks as required.
• Lift and carry loads of 70 lbs. or more, work in confined spaces, and perform work near power lines.
• Operate company vehicle safely during scheduled work days.
• Communicate effectively with customers and co‑workers.
• Complete required training and certification tests within specified timeframe.
• Work in various weather conditions and may include nights, weekends, and mandatory overtime.
• Meet or exceed established goals and performance metrics.
• Perform other duties and responsibilities as assigned.

• Base pay: $20/hr
• Quarterly bonuses and paid training
• Comprehensive benefits package effective Day 1 (Health, Dental, Vision)
• Highly discounted cable services
• 21 paid days off + 8 company‑observed holidays
• Other benefits detailed on the careers site

• High School Diploma or GED
• Valid driver’s license
• Ability to lift 70 lbs. or more and work in confined spaces
• Capacity to work nights, weekends, and overtime as necessary
• Successful completion of required training and certification tests within the specified timeframe

• Adaptability
• Communication
• Critical Thinking
• Problem Solving
• Customer‑Focused
• Professional Etiquette
• Resilience
• Self‑Motivation
• Technical Knowledge

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.