Assistant Branch Manager

Join the vibrant, community-minded team at Frederick County Public Libraries (FCPL)! We are seeking a creative, energetic, and visionary individual to become part of our team.

Located in Central Maryland between Washington D.C. and Baltimore, FCPL is a rapidly developing system of nine libraries and two bookmobiles. Our mission is to facilitate the public's freedom to explore, to invent, and to transform. FCPL connects people to ideas and to each other, helping to foster individual and community growth.

Exempt; full-time; 40 hours per week; varying schedule during regular FCPL hours; full-benefits; position is subject to system wide re-assignment

This professional-level supervisory position provides day-to-day leadership for assigned public service areas within a library branch. The Assistant Branch Manager I oversees service-desk operations, directs and evaluates the work of professional and paraprofessional staff, and ensures consistent, high-quality customer service across designated functional areas. Work at this level involves managing operational activities, supporting program delivery, and maintaining service quality within established library policies, procedures, and system-wide initiatives.

The position exercises judgment in resolving routine to moderately complex patron and staff issues, provides training and performance feedback, and contributes to branch-level planning under the guidance of the Branch Manager. Supervision is received from the Branch Manager.

NOTE:

The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members.

Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• Participation in the Maryland State Retirement and Pension System
  • Vesting after 10 years of service
  • Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include:
  Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

NOTE:

Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.

For more information, visit our benefits page on the Frederick County Government job opportunities webpage.

• Manage the Information Desk, including Adult and Circulation Services to ensure a superior quality of service is provided by staff to the public
• Resolve difficult patron complaints and problems
• Assign responsibilities, supervise, develop, and evaluate the performance of direct reports; oversee scheduling and workload assignment
• Train and/or mentor staff as needed
• Participate in the planning and facilitation of adult programming
• Provide leadership to department staff in setting goals and objectives for fulfilling FCPL's mission and strategic plan
• Set expectations and standards for exemplary customer service and train staff to meet them
• Collaborate with the Branch Manager to address and support system-wide issues and concerns
• Work with the Branch Manager to identify, plan, implement and evaluate promotional, marketing, and outreach activities for communicating the vision and mission of the library; participate in outreach program as needed
• Oversee the development,…