Beauty Advisor - Kiko Milano, Fashion Valley

Be part of an amazing story. Macy's is more than just a store. We’re a story captured in the hearts and minds of America for more than 160 years. A story about innovations and traditions, inspiring stores and irresistible products, the Macy’s 4th of July Fireworks, and the Thanksgiving Day Parade. Those memories and milestones are part of what makes this a special place to work.

As a Cosmetic Sales Colleague – also known as a Beauty Advisor – you are the trusted expert our customers turn to for all things beauty. Passionate about products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You’ll serve as both an educator and a beauty expert—offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations.

Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role. You’ll proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service—always with the goal of exceeding expectations and achieving sales goals.

• Begin each day energized and ready to make an impact; wear name badge with pride, greet teammates with a warm hello, and ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions—ready to engage, educate, and sell with confidence.
• On the floor, focus on the customer—offer a warm welcome, make eye contact, and create friendly, personal conversations to build lasting relationships.
• Maintain a shoppable space—refresh signage and pricing, assist with merchandise moves, and support a seamless customer experience.
• Finish strong—share loyalty program benefits, ensure customers have what they need, and end with a sincere thank‑you, using the customer’s name.
• Support one another with honesty, care, and collaboration to better serve customers and communities.
• Strive for excellence—improve every day, take pride in work, achieve sales goals, and learn from each other to deliver individual and store results.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Must be able to:
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Deliver personalized beauty experiences by building relationships, uncovering needs, demonstrating product application, and educating customers about benefits and use.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• Meet and surpass daily sales goals by delivering exceptional service.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Have at least one year of customer service or selling experience.

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, and reaching—including above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy…