Case Manager​/Service Coordinator; Service and Support Administrator

Case Manager/Service Coordinator (Service and Support Administrator)
Empower Individuals, Change Lives About WCBDD

The Williams County Board of Developmental Disabilities (WCBDD) serves individuals with developmental disabilities across their lifespan, from infants through seniors. We are dedicated to empowering individuals and their families by providing comprehensive, person-centered services and support. We believe that every individual deserves access to quality services, community inclusion, meaningful employment opportunities, and the chance to develop their strengths and reach their full potential.

As a Service and Support Administrator (SSA), you'll be the central connection for individuals and families receiving our services. You'll combine the meaningful work of direct advocacy with strategic coordination, helping people of all ages identify their strengths, build their support networks, and pursue their dreams. While your caseload will be primarily youth and young adults, you'll have the opportunity to work across the full spectrum of SSA services and understand how individuals transition through our programs.

You'll help shape person-centered plans, coordinate community resources, and be a trusted guide through the developmental disabilities services landscape. You'll join a compassionate, mission-driven team dedicated to making real, lasting differences in people's lives.

Service Coordination & Support:

• Serve as the primary point of coordination for individuals and families receiving services
• Assess individual choice, including their passions, interests, dreams, and any known or likely risks
• Identify supports that promote rights, self-determination, physical and material well-being, personal development, interpersonal relationships, and social inclusion

Person-Centered Planning & Assessment:

• Develop, review, and revise Individual Service Plans (ISPs) using person-centered planning principles
• Establish recommendations for and obtain approval of service budgets based on assessed needs
• Facilitate communication and coordination among individuals, families, and team members to ensure everyone has current ISP information
• Implement continuous review processes to ensure services and supports align with the plan
• Document case management notes in Britco software for Targeted Case Management reimbursement

Community Collaboration & Resource Development:

• Collaborate with schools, community agencies, and service providers to coordinate comprehensive services
• Connect individuals and families to community resources that meet identified needs
• Assist with OOD referrals and coordinate employment services for individuals seeking community employment
• Maintain comprehensive records according to federal, state, and county board standards

Crisis Support & Availability:

• Carry on-call phone in rotation
• Respond to events to ensure individuals' health, safety, and wellbeing

• Competitive hourly wage
• Comprehensive medical, dental, and vision insurance
• Ohio Public Employees Retirement System (OPERS) membership
• Generous paid time off and holidays
• Stable, year-round employment

• Meaningful work supporting individuals and families across diverse service areas
• Collaborative, mission-driven team environment
• Opportunities for professional development and continued learning