Clerk II

SUMMARY: Performs complex (journey-level) clerical work. Work involves compiling and tabulating data, checking documents for accuracy, transporting documents and/or stock and inventory, and

maintaining files. Works under general supervision, with limited latitude for the use of initiative

and independent judgment.

This is a TEMPORARY position to start ASAP. Employees will be employed and paid by Heart of Texas Goodwill Ind. Inc. This position is not hired directly by the state's office but through Goodwill. This temporary position is through a State Set-Aside Contract aimed at helping people with disabilities find employment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Proofs correspondence, reports, purchase orders, summaries, manuals, vouchers, records, and
• other related forms.
• Answers inquiries regarding policies and procedures, assists the public and staff in filling out
• forms, and provides information to the public by mail or phone.
• Reviews, compiles, organizes, and tabulates data; performs calculations; and prepares charts,
• graphs, and tables.
• Maintains files, materials, reports, and supplies.
• Opens, sorts, and distributes incoming mail; prepares mail-outs; processes outgoing mail; and
• maintains records on postage, registered mail, and packages.
• Prepares documents for data entry and enters data into database.
• Delivers, picks up, or receives documents, supplies, mail, equipment, or materials; checks for
• quantity and quality; or makes arrangements for repairs and services.
• May maintain office schedules and appointments and perform backup receptionist or telephone
• switchboard duties.
• May arrange the scheduling, transfer, and display of surplus property; and may conduct physical
• inventory.
• Perform other duties as assigned.

Leadership Competencies:

Leadership Competency

Team, Departmental, Corporate Leader

OUR TEAM

Emotional Maturity and Respect

Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.

Integrity

Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.

Capacity for Change and Innovation

Serves as principal liaison to manage change.

Interpersonal Skills

Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.

Commitment to Development and Empowerment of Self and Others

Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.

OUR COMMUNITY

Commitment to Goodwill's Mission, Vision, and Values

Manages operations in accordance with Goodwill's Mission, Vision, and Values. Reinforces Goodwill's Mission, Vision, and Values with staff and the community.

Commitment to Diversity, Equity, and Inclusion

Champions inclusion activities, strategies, and initiatives. Executes inclusion strategies.

Community and Service

Effectively communicates the benefits and impact of Goodwill's services to stakeholders.

OUR GROWTH

Commitment to Excellence and Customer Service

Encourages staff accountability for meeting goals and producing high-quality results.

Business Acumen

Accurately interprets data, policies, and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.

Stewardship and Accountability

Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A criminal background check is required. The State Set-Asides Contract requires Goodwill to carry a ratio of 75%-25%. Meaning 75% of all our Temporary employees must have either a medical disability or a barrier to employment.

Minimum

Skills:

• Proficient with Microsoft Office Suite, G-Suite or related software.
• Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques.
• Skill in interviewing and in conducting investigations, in basic mathematics, and in the operation of computers and applicable computer software.
• Ability to analyze, interpret, and evaluate information; and to communicate effectively.

Education and/or Experience, Technical Skills:

A minimum of a high school diploma or general education degree (GED). Experience and education may be substituted for one another. Experience in interviewing and collections related to child support.

Certificates, Licenses, Registrations:

N/A

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is

• Occasionally exposed to noise levels that vary from quiet to loud.

Physical…